Community Health Advocate, Float

About the role

At Accompany Health, we're building the best model of care for patients with serious medical and social needs. As a Health Advocate, Float, you are an adaptable, highly skilled problem-solver who ensures continuity of care across our patient panels.

Responsibilities

• Coverage & Continuity of Care: Act as a flexible resource to cover the most critical parts of the business, completing in-home and virtual visits by being available when assigned team members are out of office or unavailable.
• Clinical Support & Vitals Capture: Independently capture vitals using connected devices and digital tools, track changes in condition, observe the home environment, and communicate early warning signs to the care team.
• Critical Social Needs Follow-up: Identify, document, and aggressively follow up on critical social needs (e.g., food insecurity, housing instability, transportation issues, safety concerns) to ensure continuity in resource navigation and benefits assistance.
• Care Coordination Needs: Support essential care coordination needs, including patient accountability with medication changes, follow-up on referrals, appointment scheduling, testing, and home health services.
• Facilitate Virtual Visits: Set up, support, virtually troubleshoot, and conduct virtual visits with primary care or behavioral health clinicians, confidently navigating video platforms and connected devices to ensure smooth technology use for both patients and clinicians.
• Reinforce Care Plans: Review and quickly understand patient care plans—often with the help of our digital and AI-assisted tools—to effectively coach patients and hold them accountable to self-management goals during coverage periods.
• Document and Communicate Effectively: Maintain highly accurate EHR documentation, leveraging available digital and AI-supported workflows to ensure seamless handoffs and consistent updates back to the primary care team after float coverage.

What makes you a fit for the team

• Hightly adaptable and flexible, able to seamlessly jump into different patient panels and establish trust rapidly.
• Comfortably manages high volumes of work, can multitask, is organized and can adapt quickly as priorities and schedules shift daily.
• Driven to make a real impact—helping patients close care gaps and avoid unnecessary hospitalizations and stay healthier at home.
• Exhibits calm even in ambiguous, unpredictable, or rapidly changing situations.
• Fluent in technology and excited to incorporate new tools, systems, and AI-enabled workflows into daily practice, quickly learning unfamiliar platforms with minimal support.
• Passionate about interdisciplinary collaboration with advanced practice clinicians, nurses, behavioral health clinicians, pharmacists, and urgent care providers.

Desired skills and experience

• Required Experience in a direct patient care, home-based role, or float pool setting such as Medical Assistant, Health Coach, Community Health Worker, EMT or similar.
• Strong interpersonal and communication skills, with a unique ability to quickly build rapport and trust with patients you are meeting for the first time.
• Comfortable in managing emergency situations, as they arise, to ensure the safety and health of medically and socially complex adults.
• Competence in basic clinical tasks (vital signs, observation, infection control) and technology (smart devices, video platforms, EHR documentation), with the ability to learn and adopt new systems quickly.
• Valid unrestricted driver's license and access to an insured vehicle for daily use. The assigned geographic area may include locations requiring variable drive times.
• Bilingual or multilingual fluency in Spanish or Arabic is a strong plus; additional fluency in other commonly spoken U.S. languages are also a plus.