Community Health Advocate

About the role

A Community Health Advocate position is available in Syracuse, NY.

Primary Responsibilities

• Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F and HIPAA, 42 CFR, ACR Health policies and procedures, as well as all applicable regulations and compliance requirements.
• Protect agency data in accordance with confidentiality procedures and protocols.
• Educate and assist consumers with issues related to public health insurance benefits as well as Medicare, private health insurance benefits, prescription programs, medical debt.
• Aid consumers to enroll into Medicare.
• Enter all data into Salesforce in a timely manner, as required by contract outline.
• Maintain thorough case records of services provided, advice and/or referrals.
• Schedule and maintain appointments with potentially eligible consumers.
• Meet productivity and quality performance targets.
• Commit to attendance at scheduled staff meetings and training courses.
• Attend Monthly contractor meetings for the CHA initiative, and advocacy days as required.
• Attend yearly advocacy meetings with elected officials in Albany and/or New York City.
• Conduct community outreach to potential consumers and referral sources.
• Additional responsibilities as required by CHA contract, CSS, ACR policy, or the NYS DOH.
• Other responsibilities identified by your supervisor that are related to your job role, contractual requirements, reporting metrics, or community and/or agency workgroups, committees and quality improvement initiatives.
• Evenings and weekends expected for meetings, workshops, and seminars.

Qualifications

• A minimum of an Associate degree.
• Ability to work under pressure during deadlines.
• Ability to work in more than one work site.
• Flexible work schedule, occasional evenings or weekends are required.
• Strong computer skills (web-based database, word processing, Excel, etc.).
• Strong verbal and written communication skills.
• Competency in languages other than English strongly preferred.
• Must be willing and able to work in a multi-cultural and multi-ethnic work environment.
• Sensitivity to HIV/AIDS, chronic illness, LGBTQ issues and a strong commitment to the mission, vision, and values of ACR health are essential.