Community General Manager

About the role

Windward Communities is a network of manufactured housing communities dedicated to providing safe, welcoming, and affordable homes. We have 21 communities across the United States with over 7,500 home sites, each designed to reflect local character and offer amenities like playgrounds, dog parks, picnic areas, and swimming pools. The company prides itself on its people, who are passionate about making a difference and fostering a sense of community.

Responsibilities

• Ensures residents receive the highest levels of service consistent with Windward Communities' Customer Service philosophy.
• Leads the operations of the community including resident support, sales and marketing, administration, and maintenance.
• Supervises, coaches, develops, and motivates associates and other assigned direct reporting staff.
• Create a welcoming and professional environment for all team members and visitors.
• Works closely with the Regional Vice President of Operations and VP of Sales to plan and manage capital expenditure initiatives, sales and marketing strategies, and drive revenues while maintaining high levels of resident satisfaction.
• Lead through example and with a 'love and respect' of the team, community, amenities, and residents.
• Maintains financial oversight by monitoring monthly operating budgets and preparing monthly explanation of P&L variances.
• Other duties as assigned.

Requirements

• Multi-family property management experience (including at least 3 years of supervisory/leadership experience).
• Sales and negotiation skills/experience.
• Relationship building and ability to build rapport with employees, customers and residents.
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Financial and administrative acumen.
• Analytical skills – ability to use data to anticipate challenges and assist with developing strategic action plans.
• Agile and highly adaptable mindset, with the ability to pivot quickly in response to evolving business needs.
• Strong tech/digital skills (navigating websites, spreadsheets, email, and other tools).
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law.
• A valid driver’s license, clean driving record, and automobile insurance.

Qualifications

• Previous experience in multi-family community management (highly desired).
• Existing knowledge and experience with Excel and Salesforce (highly desired).

Skills

• People-focused leadership.
• Customer service orientation.
• Team management and development.
• Financial management and budgeting.
• Problem-solving and decision-making.
• Adaptability and responsiveness.
• Technical proficiency.
• Laws and regulations related to fair housing and employment.

Benefits

• Competitive salary and incentive plans.
• Health, Dental, Vision Insurance plan options.
• Industry-leading Paid Time Off plan.
• 401k.

Pay

Competitive base salary and an exceptional bonus/incentive plan designed to reward your hard work and success. Bonus Plan includes commissions, quarterly bonus, performance bonus payout, and year-end bonus pool.

Schedule

Not specified.