Community Foundation - ChildcareTennessee Client Experience and Reporting Associate

Responsibilities

• Manages helpdesk tickets, providing solutions and advice on issues, responding to emails and calls from child care agencies and directing them to the appropriate team member as necessary.
• Documents and analyzes issues and customer interactions for quality improvement.
• Manages membership for ChildcareTennessee.com, including verifying new membership requests, terminating memberships, monitoring existing memberships (temporary and permanent), and maintaining all reports related to the membership roster.
• Verifies grant applications from child care agencies for compliance/eligibility and for allowability of requests.
• Collaborates with the ChildcareTennessee Grant Manager to collect and report monthly metrics to the Tennessee Department of Human Services.
• Participates in all relevant meetings and events.

Requirements

• High school diploma/GED required
• HelpDesk or customer service experience
• Microsoft Office proficiency required
• Google Workspace knowledge preferred
• Basic math skills required