Community Experience Coordinator

About the role

Vista Senior Living Management is seeking a Community Experience Coordinator to join our dedicated team at Willow Falls. The ideal candidate will bring strong organizational and coordination skills, excellent time management, and a compassionate, resident-focused approach.

Responsibilities

• Design and manage programs fostering engagement between the facility and its target audience.
• Act as the public face of the organization, coordinating outreach, planning local events, and maintaining communication to ensure a welcoming and inclusive environment.
• Ensure residents' rights are known and respected, and all protected health information is kept confidential.
• Report all complaints and allegations of abuse, neglect, and misappropriation of resident property to supervisors.
• Follow established safety policies and procedures, eliminate potential safety/health hazards, wear/use safety equipment, and demonstrate knowledge of fire and disaster preparedness.
• Attend and participate in scheduled in-service training, educational classes, and meetings to maintain certifications and comply with regulatory agencies and company policies.
• Support occupancy and customer service goals by coordinating the resident move-in process, ensuring apartments are prepared, and tracking move-in schedules and occupancy updates.
• Encourage resident participation in community activities and social events, and build meaningful relationships by learning about their interests, preferences, and personal goals.
• Collaborate with department leaders to address resident concerns, coordinate follow-up, and ensure timely resolution of service requests.
• Maintain accurate resident files and documentation, monitor resident satisfaction, and identify opportunities to enhance the overall living experience.
• Introduce residents to staff members, neighbors, and community resources to help establish relationships and ease the transition.

Requirements

• Bachelor's degree preferred, or considerable experience in a comparable position in lieu of degree.
• Minimum of 3 years of experience in the role, preferred.
• Strong organizational and coordination skills.
• Able to manage multiple priorities while maintaining attention to detail.
• Proficiency with Microsoft Office and electronic health records or CRM software preferred.
• Ability to work collaboratively, maintain confidentiality, and provide a professional demeanor.
• Compassionate, patient, and resident-focused approach.
• Adaptable in a fast-paced environment with changing priorities.

Physical Demands

• Work primarily involves light physical activity, including exerting up to twenty pounds of force occasionally and/or a negligible amount of force frequently.
• Involves sitting most of the time but may involve walking or standing for periods of time to give center tours.
• Ability to lift or carry up to 20 pounds occasionally.
• Sit, stand, bend, and reach as needed throughout the workday.
• Operate standard office equipment.

Working Conditions

• The job operates in a health care setting.
• This role may also come into contact with residents who may have contagious illnesses.
• Principal contacts include residents, families, facility staff, Administrator/Executive Director.