Community Engagement Supervisor

POSITION SUMMARY

The Community Engagement Supervisor facilitates key partner or resident meetings, oversees and/or supports collaborative projects, ensures accountability for metrics, and serves as a key representative during community meetings, coalitions, townhalls, etc. In addition, the Community Engagement Supervisor analyzes and leverages data from a variety of qualitative and quantitative sources in order to assess neighborhood-level needs and create demographic-led action plans.

ESSENTIAL JOB FUNCTIONS

• Captures, processes, and reviews both qualitative and quantitative data to be shared with the Director of Community Engagement and other departments for strategic planning sessions.
• Works collaboratively with other Houston Food Bank (HFB) departments and peers/staff on projects to cross-pollinate information and offer support related to the work portfolio from within Community Engagement.
• Maintains professional and consistent visibility within the HFB service area and priority areas.
• Represents HFB in committees, coalitions, neighborhood groups, and at outreach events that advance community voice and social cohesion efforts.
• Communicates with internal and external stakeholders, as needed.
• Oversees projects, deliverables, and tasks to ensure timely completion.
• Maintains data integrity of stakeholder engagement software.
• Supports the Director of Community Engagement in the development, implementation, and oversight scope reflected in annual workplans.
• Affords assistance with the planning and informing of the general budget.
• Supports grants in collaboration with the Development Department in identifying opportunities, authoring grant content, reporting, compliance, and grant budget management.

SUPERVISORY RESPONSIBILITIES

Manages one (1) or more direct reports by providing guidance and/or oversight to employees and/or contractors. Develops and maintains roles, responsibilities, and expectations. Practices performance management in support of employee development, and perform administrative duties associated with being a people manager. Responsibilities include interviewing, planning, assigning, directing work, and resolving problems. Responsibilities also include sponsoring and participating in and/or supporting project teams sponsored by other management team members.

QUALIFICATIONS

• Education/Experience: Bachelor's degree from an accredited four-year college or university in Management, Social Science, Social Work, Public Health, Government, or a closely related field, Master’s degree preferred; 3+ years of relevant experience; 2+ years of supervisory experience.
• Certificates, Licenses, and Registrations: Must have reliable transportation, a valid driver’s license, and insurance.
• Special Knowledge/Skills/Abilities: Ability to work with a diverse population; Strong communication skills that can help make complex topics easy to understand; Ability to delegate tasks and manage multiple priorities in a fast-paced environment; Critical thinking skills; Strong accountability, well organized, and pays keen attention to detail; Strong planning and problem-solving skills; Maintain professional working relationships and work as part of a team; Planning, problem-solving and engagement skills; Willing to assist others and provide strong customer service skills; Command of Microsoft Office Suite containing Office, Outlook, Word, PowerPoint, and Excel; Flexibility to adapt to changing priorities to work, project or scope.

COMPLIANCE

Carries out responsibilities in accordance with HFB policies.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

COMPETENCIES

• Business Insight / Instills Trust / Drives Engagement / Optimizes Work Processes / Directs Work Composure / Manages Ambiguity / Communicates Effectively / Organizational Savvy / Decision Quality / Manages Conflict / Presentation Skills

PHYSICAL REQUIREMENTS

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL REQUIRED

Travel is required for this position (up to 30% of the time and on a domestic basis within our 18-county service area).

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

*Is legally able to work in the United States.