Community Engagement Coordinator

Engagement

You're the brand's real-time voice in the professional community with a focus on driving the engagement that creates earned media.

• Manage day-to-day community engagement: responding to DMs, comments, and inquiries across PRO social channels in a timely, on-brand voice, and fostering positive, real-time conversation where the community lives.
• Design and run community challenges, contests, and giveaways that prompt advocates and followers to create and share content, turning participation into earned posts and measurable EMV growth.
• Own an always-on engagement calendar of recurring series, prompts, polls, Q&As, and interactive Stories that keeps the community active and posting between campaigns.
• Monitor conversations and mentions through social listening; flag opportunities, issues, and top-performing advocate content to the team.
• Source user-generated content (UGC) and coordinate reposting and amplification with the content and community teams.

Analysis and Reporting

Analyze and report the voice of the community: recurring questions, sentiment, and themes from conversations, to sharpen what we create and who we engage.

• Track and analyze the engagement results of your work against Dermalogica’s EMV goals and share what’s resonating with the Earned Social, content, and discovery/nurture teams to improve performance.

Collaboration

• Maintain a consistent, on-brand community voice and response approach across channels.
• Key Collaborators: Senior Manager, Earned Social, Community Partnerships Coordinator, Manager, Community, Consumer Community & Organic Social Teams

Qualifications and Requirements

• At least 1–2 years’ experience in a community management, social media, or influencer marketing role.
• Strong writing and a knack for on-brand, real-time community conversation.
• Demonstrated experience engaging and growing social communities; affinity for the professional skincare audience strongly preferred.
• Comfort with data and social analytics; able to track and interpret engagement and EMV results in CreatorIQ, Dash Hudson, or similar tools.
• Able to manage multiple priorities within a fast-paced environment, with a high degree of independence and resilience.
• Strong interpersonal skills; flexible and adaptable to change.
• Proactive self-starter; resourceful, creative problem solver with an analytical, trend-aware mindset.
• Strong written and verbal communication skills.
• Positive attitude with an excitement for learning and openness to new experiences and challenges.
• Bachelor’s degree in marketing preferred.
• Proficient use of CreatorIQ, Dash Hudson, and other social and influencer marketing platforms.

Compensation and Benefits

• The expected base hourly pay rate range is $24 to $26 per hour.
• This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.
• Dermalogica offers a comprehensive benefits package including health coverage, paid time off, and employee product benefits.
• This position will be based out of the corporate headquarters in Carson, CA with applicable hybrid in-office work guidelines.