Community Engagement Specialist

About the Role

As a Community Engagement Specialist for Social Media, you'll connect directly with audiences through personalized, platform-specific interactions, including serving our Facebook Groups. From developing outbound engagement strategies to guiding people toward helpful tools and next steps, you'll play a key role in building community with every interaction.

Responsibilities

• Respond to comments, messages, and posts with timely and helpful replies.
• Deliver timely, brand-aligned responses and approvals in Facebook Groups, following engagement guidelines.
• Find innovative ways to guide users to Ramsey resources and helpful tools like the EveryDollar app.
• Spot engagement trends and insights through interaction and social listening to share with the rest of the social team and the broader Ramsey marketing teams.
• Track engagement using tagging and reporting tools.
• Optimize content and community profiles to deepen connections with audiences.
• Follow Ramsey’s engagement playbooks and best practices.
• Protect community members and social audiences by reporting fraud, scams, and infringing content found on social media.
• Stay current with platform tools and industry changes.

Requirements

• At least 1-2 years of experience in community management and/or social media engagement.
• Familiarity with engagement, social listening, and community management tools native to top social platforms.
• Experience tracking engagement data, spotting patterns, and turning insights into actionable improvements.
• Knowledge of community management standards, including identifying and reporting fraud, scams, or inappropriate content.

Qualifications

• Passion for interacting with people on social media and a heart for service.
• Strong organizational and detail-oriented skills with excellent communication abilities.
• Familiarity with the Ramsey brand, personalities, and financial teachings.

Benefits

• Health insurance (includes plans eligible for an HSA—with a company match up to $500!).
• 401(k) retirement plan with 4% match/company contribution.
• Annual wellness, counseling, and grocery membership reimbursement.
• On-campus cafe with subsidized pricing for breakfast, lunch, and coffee bar.
• Dependent care FSA.
• Tons of cultural activities, like weekly devotional, leadership development courses, Battle of the Bands, and one epic Christmas party!

Pay

$57,000–$65,000/year* + profit sharing + benefits. Range depends on skill level and overall experience.

Schedule

On-site in Franklin, TN, with flexible schedules available. Relocation assistance is offered.

*Please note that applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.