Community Engagement Specialist

About the role

Help shape how an entire community connects with its local government! As our Community Engagement Specialist, you'll develop creative outreach strategies, produce engaging social media content, and help tell the City's story through innovative digital communications. Working collaboratively with departments across the organization, you'll manage community engagement initiatives, analyze campaign performance, and ensure communications are accessible, impactful, and meaningful. This position collaborates heavily with divisions City-wide and manages the City’s community engagement platform.

Responsibilities

• Provides excellent, proactive customer service to both internal and external customers, including design, production, and outreach support to Public Affairs, the City Manager’s Office, and other city divisions
• Advises and assists the Public Affairs Director and staff in developing outreach strategies and communications materials to support the city’s overall outreach and engagement efforts
• Develops and implements long-range outreach planning, as well as the day-to-day creation of content for main city social media channels
• Develops and edits copy for social media, planning content in advance and ensuring regular, engaging posting on the city’s channels
• Manages the City’s Meta Business Suite, ensuring all division-level social media channels comply with city policy
• Regularly advises and interacts with division-level social media administrators to answer questions and provide best practices
• Promotes compliance with applicable digital accessibility standards (including Web Content Accessibility Guidelines) for all city social media channels
• Monitors analytics for the city’s social media and implements strategies to improve reach and engagement
• Supports city efforts to establish and maintain positive and productive community relations between the city and citizens, the business community, media, outside agencies, and public officials
• Designs and produces online creative, collateral, and publications
• Collaborates with other city programs to develop outreach materials and other items necessary to the work program of each section
• Contributes to the procurement of all photo imagery and illustration necessary for city-produced outreach materials
• Manages the city’s community engagement platform, including creating project pages, reviewing content for quality assurance, and approving new pages
• Assists with increasing engagement on various social media platforms
• Assists with videography outreach efforts
• Participates in cross-training efforts with the Digital Media Specialist positions, including website management, graphic design, and photo and video documentation
• Other duties as assigned

Requirements

• Bachelor’s Degree in Graphic Design, Communications, or a related field
• Two years of experience in public relations, communications, or marketing
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements
• Must possess, or obtain upon employment, a valid Arizona driver’s license
• Ability to operate in a work environment requiring irregular work hours as dictated by meetings, activities, events, shows, travel, and familiarization tours, which will include weekends, evenings, and holidays
• Ability to work effectively in a team environment
• Ability to work in a high-paced environment and meet deadlines
• Regular attendance is an essential function of this job to ensure continuity

Qualifications

• Social media content development and account management
• Computer experience in both Mac and PC platforms with software applications devoted to design and computer imaging (Adobe InDesign, Photoshop, and Illustrator), publishing and commercial printing processes, photography, and website design and/or development
• Knowledge and experience with photography and photographic principles
• Knowledge and experience with video and video editing
• Experience with digital illustration
• Strong knowledge of design principles and art composition, e.g., page layout, color theory, typography, imagery, and integration of components into a harmonious whole

Pay

Annual salary of $53,352.00 - $80,017.60, based on the candidate's qualifications and experience.

Benefits

• Arizona State Retirement System with 100% Match (mandatory contribution rate of approximately 12%)
• Deferred Compensation Options
• Up to 4% Annual Pay for Performance Increase
• Group Insurance including Health, Dental, and Vision coverage
• Flexible & Health Savings Accounts
• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
• Life Insurance, AD&D, Short- and Long-Term Disability, and Voluntary Life Insurance
• First-Time Homebuyer Assistance
• Qualified Public Student Loan Forgiveness Employer
• Tuition Assistance
• Employee Clinic, Telehealth, Wellness Program & Incentives
• Tobacco Cessation Program
• Employer Assistance Program
• Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
• Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers