Community Engagement Manager

Responsibilities

• Coordinate and schedule individual, skilled, office, and group volunteers to meet organizational needs across construction sites, and administrative functions.
• Develop and implement strategies to recruit, engage, retain, and recognize volunteers through formal and informal appreciation programs.
• Serve as the primary liaison for volunteer groups and partner organizations, ensuring a positive volunteer experience and effective communication.
• Support construction staff with volunteer management, orientation, and training, particularly during large group build days and Theme Builds.
• Maintain accurate volunteer records and databases, including volunteer participation, hours, team involvement, and contact information.
• Draft and distribute donor, volunteer, sponsor, and corporate partner acknowledgments, stewardship communications, and impact stories.
• Aid in the development and fulfillment of corporate sponsorship opportunities, including recognition, branding, engagement benefits, and stewardship activities.
• Conduct research and support outreach efforts to identify and cultivate prospective corporate sponsors and community partners in collaboration with the Resource Development Director.
• Engage donors, volunteers, sponsors, and community partners through meaningful outreach, storytelling, events, mailings, and follow-up communications.

Marketing & Communications

• Create and schedule content for social media platforms (e.g., Facebook, LinkedIn), ensuring consistent branding and messaging.
• Monitor social media channels, respond to inquiries, and engage with followers.
• In collaboration with the FHfH’s Resource Development Director, plan, create, and implement direct mail and electronic newsletters.
• Design marketing collateral, including the Annual Report, Impact Report, brochures, signage, and apparel.
• Maintain website content, including stories, banners, job postings, and event updates.
• Promote special events such as CEO Build, Love Build, Faith Build, Pride Build, ground blessings, home dedications, and major donor events.
• Prepare press releases as needed.
• Track engagement metrics to inform outreach and sponsorship strategies.

Gift Processing & Database Management

• Accurately process and code all donations (mail, online, events, in-kind, corporate sponsorships, etc.) and ensure timely, meaningful donor acknowledgements.
• Manage gift entry, imports, and reporting; serve as liaison with donation platforms and partners (e.g., HFHI, Benevity, Fidelity).
• Maintain accurate and organized donor records to support fundraising, communications, and relationship building.
• Partner with the office volunteer to track volunteer, event, and corporate partner engagement and maintain up-to-date constituent records.

Additional Responsibilities

• Support FHfH events, including Love Build, Faith Build, Pride Build, Veteran’s Build, CEO Build, and other initiatives.
• Assist with outreach and represent FHfH at community and corporate engagement events.
• Serve as a professional and welcoming point of contact for public, donor, and corporate partner inquiries.
• Contribute to a collaborative, mission-driven team environment.