Community Engagement Manager - 2 week Fashion Event [AQ-15615]

About the role

Aquent, in partnership with a leading consumer brand, is seeking dynamic social media professionals to make an immediate and highly visible impact on one of the year’s most anticipated cultural moments. As a key member of a dedicated team, you will dive into the heart of real-time social conversations, shaping how this globally recognized brand connects with its audience during a major cultural event. Your expertise in community engagement will directly influence brand perception, amplify positive sentiment, and foster genuine connections, creating a memorable experience for millions of fans worldwide.

Your Impact

This is a two-week, high-energy opportunity at the center of the social conversation surrounding a major global event. A leading consumer brand is assembling a dedicated team of six professionals to provide real-time social coverage before, during, and immediately following one of its biggest cultural moments of the year. You’ll monitor user-generated content, engage with fans and creators, spot conversations gaining momentum, and help the brand participate authentically as the event unfolds. This assignment is short, focused, and highly visible—ideal for social professionals who thrive in real-time engagement, internet culture, and fast-moving live events.

What You’ll Do

• Provide active community coverage across social media platforms.
• Engage proactively and reactively with customers, fans, creators, and talent.
• Monitor owned social content as well as relevant user-generated content.
• Respond to high-volume conversations surrounding the event in real time.
• Identify trending conversations and cultural moments where the brand can authentically participate.
• Engage with relevant creator and fan content to help build excitement and community connection.
• Amplify positive sentiment, standout comments, creator moments, and noteworthy user-generated content.
• Maintain a consistent brand voice while adapting communication appropriately for each social platform.
• Monitor community sentiment and quickly identify emerging trends or issues.
• Escalate sensitive, customer service-related, or high-priority conversations appropriately.
• Surface viral posts, meaningful feedback, trends, and notable community moments to the broader social team.
• Support basic engagement and performance reporting as needed.
• Collaborate with the Social and Community teams to ensure seamless coverage throughout the event.

What We’re Looking For

• At least 1–2 years of professional social media community management, moderation, or engagement experience.
• Experience engaging with audiences on behalf of a brand or agency.
• Strong understanding of major social media platforms, including how audiences communicate differently across each platform.
• Excellent written communication skills and strong attention to detail.
• Ability to quickly learn and write within an established brand voice.
• Comfortable managing fast-moving, high-volume social conversations.
• Ability to quickly assess tone, sentiment, and context and determine the right response.
• Strong judgment around when to engage, escalate, or flag an emerging issue.
• Proactive—you naturally look for conversations and opportunities rather than waiting for them to come to you.
• Strong interest in pop culture, entertainment, and social media trends.
• Available for scheduled 4–5 hour shifts every day, including weekends, throughout the two-week assignment.

Project Details

Coverage will be divided into shifts to support social conversation throughout the day. Example coverage windows may include:

• Approximately 9 AM–2 PM ET
• Approximately 1 PM–6 PM ET
• Approximately 4 PM–9 PM ET

Later coverage may be needed surrounding the live event. Candidates across time zones are encouraged to apply.

Nice to Have

• Consumer brand experience.
• Agency community management experience.
• Experience supporting live events, launches, or other high-volume social moments.
• Familiarity with social listening, community management, or publishing tools.