Community Engagement Lead

Responsibilities

• Build relationships with individuals and communities to promote health and wellness.
• Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
• Advocate for member and community needs within healthcare systems and social services.
• Establish partnerships with community-based organizations to broaden the range of support services available to our members.
• Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
• Support individuals in understanding and navigating the healthcare system.
• Organize workshops and informational sessions on healthcare topics.
• Aid individuals in accessing medical care, insurance programs, and social services.
• Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
• Identify barriers to healthcare (SDoH) and provide resources.
• Connect individuals with social services, such as housing, food assistance, and employment support.
• Document interactions in Wider Circle’s digital systems in a timely manner.
• Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
• Ability to support membership and meet required standards with little supervision.
• As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.

Requirements

• Safely and consistently drive to public places up to 30 miles away from your home.
• Frequently carry up to 30 pounds of supplies.
• Comfortably stand and speak publicly, projecting your voice in indoor and outdoor spaces.
• Sit, stand, and walk routinely during events to interact effectively with members.
• Sit for extended periods while conducting member outreach by phone.
• See and hear well enough to interact with members in-person or by phone and respond to member questions.
• Use a computer to view, enter, and update information in different systems.
• Effectively communicate with members in-person or virtually.
• A strong passion for helping and serving others.
• An outgoing personality and unwavering, positive attitude, with the ability to engage with others in-person and via phone or video conferencing.
• A genuine interest in working with Medicare/DSNP/Medicaid populations and a commitment to building strong, supportive relationships.
• Strong verbal and written communication skills to effectively engage with diverse community members.
• A proactive approach to outreach, with the ability to take lead on community engagement initiatives.
• Adaptability to a dynamic work environment and a willingness to learn and grow in the role.
• Experience working in a remote environment and excel at working autonomously.
• Flexible availability (outside of business hours) and reliable transportation when necessary.

Preferred Requirements

• Associate or Bachelor Degree
• 3+ years of relevant community outreach, facilitation, or volunteer experience
• Healthcare experience
• Care Management experience
• Experience leading and supporting peers as needed.

Compensation

Compensation: $23.87 - $25.51 per hour.