Community Engagement Coordinator, San Joaquin County, CA

About the role

Since 2017, GiveDirectly has provided cash relief to low-income Americans affected by disasters. Between 2020 and 2021, we distributed $200M to 200,000 households in response to the COVID-19 crisis - 100% remotely. In 2021, GiveDirectly launched a permanent U.S. team to implement cash programs in disaster response and guaranteed income. As part of this effort, we launched the largest guaranteed income program focused on Black women in the U.S., and administered two of the largest government-funded GI programs in the country in Chicago, IL and Cook County, IL.

Cash Assistance for Senior Housing in San Joaquin County (CASH SJC) is a program aimed at supporting housing unstable seniors by providing monthly unconditional cash payments. This program will be a randomized controlled trial evaluated by a third-party research partner. The program is funded by the California Department of Social Services and implemented in partnership with local partners in San Joaquin County.

Responsibilities

• Clearly communicate complex information
• Maintain confidentiality
• Conduct phone/email outreach to applicants
• Provide high-quality customer service to all applicants you interact with
• Answer questions and provide information to assist applicants in submitting required documentation, making an informed decision about participating in the program, and enrolling in the program
• Review documentation from applicants to confirm their eligibility for the program
• Absorb and support applicants through the application and enrollment process (virtually and in person)
• Use a benefits counseling tool to help recipients understand any potential effect on their benefits
• Enroll sensitive populations in our program virtually as well as in person

Requirements

• You must be authorized to work in the United States at the time of application; we are unable to sponsor international candidates for this position.
• This position requires local travel

Qualifications

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem-solving, project management, follow-through, and fostering inclusivity.
• Strong customer service instincts, including skilled problem solving, patience, and high emotional intelligence
• Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own
• Great communication skills – CECs will explain the program and process to recipients and collect and discuss potentially sensitive information about income and government benefits. Discretion and good judgment are paramount.
• Technological literacy – CECs will need fluency and comfort using computers and tablets.
• Fast learner – CECs must learn the complexities of our operations, and communicate those to applicants.
• Experience with customer service or in a client-facing role is a plus.
• Experience Working with Senior Populations
• Proficiency in Excel

Skills

• Fluency in English is required. Proficiency in Spanish and/or other common languages in San Joaquin County is a plus.
• Experience working with older adults or other vulnerable populations, particularly in roles requiring patience, clear communication, and understanding of age-related needs and perspectives
• Understanding of age-related barriers to technology, including comfort coaching seniors through digital platforms, mobile applications, etc.
• Experience supporting individuals experiencing housing instability or homelessness, with an understanding of the unique vulnerabilities and needs this creates
• Knowledge of California's senior benefit landscape (SSI/SSP, IHSS, CalFresh, Medicare/Medi-Cal)

Benefits

Not specified

Pay

$30/hr

Schedule

Part-time. The number of hours will vary, up to 29 hours per week. This is a project-based position, which means it is contingent upon funding. This position will have a fixed term of 4 months (subject to project timeline).

Company

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026.

Contact

To apply, please visit our careers page.