Community Engagement Coordinator

Essential Duties And Responsibilities

• Develop and execute a comprehensive community engagement strategy aligned with the Commission’s mission and annual goals.
• Create multiple, accessible avenues for community input and feedback, including public forums, listening sessions, surveys, focus groups, digital engagement tools, and stakeholder roundtables.
• Ensure outreach efforts are inclusive, culturally responsive, and accessible to diverse communities across Cleveland.
• Oversee assigned projects and programs from planning through execution and evaluation.
• Maintain current information and oversee the preparation of project status reports.
• Design and coordinate public events, educational workshops, town halls, and community briefings.
• Evaluate events using established performance metrics and community feedback tools.
• Collaborate with communications staff to develop messaging that clearly explains the Commission’s work and impact.
• Build and maintain strong relationships with neighborhood groups, advocacy organizations, faith-based institutions, youth organizations, and community leaders.
• Support Commissioners’ participation in community meetings and events.
• Design and implement evaluation tools to measure the effectiveness of engagement initiatives.
• Collect and analyze data related to participation, feedback, and community impact.
• Prepare written reports summarizing engagement outcomes for the Executive Director and Commission.
• Recommend program improvements based on evaluation findings.

Qualifications

• Bachelor’s degree in Public Administration, Communications, Community Development, Social Work, Public Policy, or related field (Master’s degree preferred).
• Minimum of 3–5 years of progressively responsible experience in community engagement, public outreach, civic engagement, or public sector program management.
• Demonstrated experience supervising projects or programs.
• Experience managing or monitoring budgets.
• Strong understanding of community organizing principles and public participation strategies.
• Exceptional written and verbal communication skills.
• Ability to facilitate public meetings and navigate sensitive discussions with professionalism and neutrality.

Preferred Qualifications

• Experience working in police oversight, civil rights, public accountability, or government transparency initiatives.
• Knowledge of Cleveland neighborhoods and community networks.
• Experience designing evaluation frameworks and measuring program outcomes.
• Familiarity with grant-funded program reporting requirements.

Core Competencies

• Strategic thinker with the ability to translate vision into actionable plans.
• Skilled facilitator capable of building trust across diverse communities.
• Strong project management and organizational abilities.
• High emotional intelligence and conflict navigation skills.
• Data-informed decision maker.
• Commitment to transparency, accountability, and equitable community engagement.

Work Environment

• Frequent evening and occasional weekend work required to support community meetings and events.
• Local travel throughout the City of Cleveland required.
• Combination of office-based work and field engagement.