Community Employment Specialist

About the role

The Indiana Department of Workforce Development (DWD) mission is to develop a premier workforce that will allow Indiana employers to flourish and attract businesses from outside the state. Cutting‑edge technologies are used to assess Indiana’s employment future, aiming for a workforce second to none and prepared for the next phase of economic growth. This customer‑focused role delivers exceptional service to WorkOne customers in person and virtually, providing Wagner‑Peyser employment services such as job search assistance, career guidance, skill assessments, labor market information, and ensuring accurate enrollment in Indiana Career Connect.

Responsibilities

• Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.
• Assist clients with job searching and resume building activities.
• Review assessments, client background, and vocational plan interest to recommend and work with partner programs within WorkOne offices.
• Recommend and administer assessment instruments and interpret aptitude results.
• Explain services available from other public assistance agencies within the community and make referrals.
• Explain services to applicants and advise on employment opportunities.
• Refer clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.
• Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
• Assist with job/hiring fairs or events for talent recruitment.
• Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
• Present education materials to groups and/or individuals.

Qualifications

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 1+ years of experience in customer service applying the outlined knowledge, skills, and abilities in a similar role may be considered. Individuals must be able to perform essential functions with or without reasonable accommodation. This role may be utilized in a supervisory capacity based on agency needs.

Skills

• Ability to understand the different funding sources available to customers.
• Working knowledge of client tracking methods.
• Advanced research skills and the ability to utilize internet‑based resources.
• Ability to communicate professionally and interact with different stakeholders.
• Ability to manage relationships, motivate, and assist customers at various levels.
• Ability to utilize the State’s current client services program system.
• Demonstrated experience utilizing Microsoft Programs such as Word, Excel, PowerPoint, Outlook.
• Ability to prioritize work and be detail‑oriented.
• Ability to adapt to policy changes.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi‑weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully‑funded pension plan options.
• A robust, comprehensive program of leave policies