Community Employment Specialist
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to those headings. We should not repeat job title. We need to include sections only when posting has real specific content. We have content: About DWD (mission). Role Overview (customer-facing role). Responsibilities (core responsibilities). A Day In The Life (list of essential functions). What You'll Need For Success (requirements/qualifications/skills). Benefits Of Employment With The State Of Indiana (benefits). Salary (Pay). Schedule (work hours). Also maybe Supervisory Responsibilities/Direct Reports (maybe part of responsibilities). We'll need to decide which sections to include. We must not include placeholder like "commensurate with experience" in Pay section? The posting says salary traditionally starts at $42,900.00 but may be commensurate with education and work experience. That's specific enough? It gives a starting salary. So we can include Pay section with that info. Avoid filler like "commensurate with experience" alone; but we have a number. Schedule: "This position works 37.5 hours per week, from 8-4:30pm with a hour for lunch, no remote options." That's specific. Benefits: list provided. Qualifications/Skills: "What You'll Need For Success" includes abilities, knowledge, etc. Also "A degree is not required..." etc. We can put under Requirements or Qualifications. Responsibilities: Core responsibilities list (providing Wagner-Peyser employment services etc.) plus A Day In The Life list (essential functions). Could combine or separate. Probably better to have Responsibilities section with core responsibilities list, and maybe a separate "Day in the Life" not needed as heading; but we could incorporate into Responsibilities. We must not duplicate lines. Remove boilerplate: EEO, navigation, etc. Also remove "Work for Indiana Begin a fulfilling career..." maybe that's intro but not a heading; we can keep as
intro? The instruction: do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. The intro paragraph is not a heading; we can keep as
maybe under no heading? But we need to output only HTML fragment; we can start with a
containing that introductory text? However the instruction says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid having a leading paragraph before any heading. Probably okay. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from the posting, except boilerplate. Let's extract substantive content: Intro: "Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana." That's substantive; keep as
. About DWD: paragraph(s) about mission, thinking outside the box, metrics, cutting edge technologies, etc. Keep. Role Overview: paragraph describing customer-facing role delivering exceptional service, core responsibilities list (Wagner-Peyser etc.), ensuring RESEA compliance, coordinates employer services, collaborates with regional WorkOne partners. Also mention works 37.5 hours per week, 8-4:30pm with hour lunch, no remote options. That's schedule but we can also put schedule later. Salary: paragraph: "The salary for this position traditionally starts at $42,900.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package." A Day In The Life: list of essential functions (bulleted). We'll need to output as
- each.
What You'll Need For Success: list of abilities (bulleted). Also note: "A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 1+ years of experience in customer service applying the outlined knowledge, skills, and abilities in a similar role may be considered." Also "Individuals should have the ability to perform essential functions with or without reasonable accommodation."
Supervisory Responsibilities/Direct Reports: "This role may be utilized in a supervisory capacity based on agency needs." Could be part of Responsibilities or a separate section? Not a standard heading; we could incorporate into Responsibilities.
Benefits: list of benefits.
EEO etc: remove.
We must not include navigation/cookie/legal etc.
Now decide sections:
- About the role? Could be "About the role" heading for Role Overview? But we already have About DWD. Maybe we use "About the role" for Role Overview, and "About the department" not needed. However instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include.
We have content for:
- About the role (Role Overview)
- Responsibilities (core responsibilities + day-in-the-life)
- Requirements (What You'll Need For Success)
- Qualifications (maybe same as Requirements; but we can combine)
- Skills (maybe part of What You'll Need)
- Benefits
- Pay
- Schedule
We should avoid thin sections. Perhaps combine Requirements and Qualifications into one section "Requirements". Or we could have "Requirements" for the bullet list of abilities, and "Qualifications" for education/experience note. But that may be thin.
Better: Have sections:
- About the role (Role Overview)
- Responsibilities (core responsibilities + day-in-the-life)
- Requirements (What You'll Need For Success)
- Benefits
- Pay
- Schedule
We can omit Qualifications/Skills as separate.
Now ensure we don't repeat info.
Let's craft HTML:
Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the role
This customer-facing role delivers exceptional service to all WorkOne customers, both in person and virtually. Core responsibilities include providing Wagner-Peyser employment services such as job search assistance, career guidance, skill assessments, labor market information, and ensuring accurate enrollment in Indiana Career Connect. The role ensures full RESEA compliance, coordinates employer services with the regional Business Services Team, and collaborates closely with regional WorkOne partners.
Responsibilities
- Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.
- Assist clients with job searching and resume building activities.
- Review assessments, client background, and vocational plan interest to recommend and work with partner programs within the WorkOne offices.
- Recommend and administer assessment instruments and interpret aptitude results.
- Explain services available from other public assistance agencies within the community and make referrals.
- Explain services to applicants and advise on employment opportunities.
- Refer clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.
- Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
- Assist with job/hiring fairs or events for talent recruitment.
- Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
- Present education materials to groups and/or individuals.
Requirements
- Ability to understand the different funding sources available to customers.
- Working knowledge of client tracking methods.
- Advanced research skills and the ability to utilize internet-based resources.
- Ability to communicate professionally and interact with different stakeholders.
- Ability to manage relationships, motivate, and assist customers at various levels.
- Ability to utilize State’s current client services program system.
- Demonstrated experience utilizing Microsoft Programs such as Word, Excel, Power Point, Outlook.
- Ability to prioritize work and be detail oriented.
- Ability to adapt to policy changes.
A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 1+ years of experience in customer service applying the outlined knowledge, skills, and abilities in a similar role may be considered. Individuals should have the ability to perform essential functions with or without reasonable accommodation.
This role may be utilized in a supervisory capacity based on agency needs.
Benefits
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers; up to 15 hours of paid community service leave; combined 180 hours of paid vacation, personal, and sick leave time off; 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Pay
The salary for this position traditionally starts at $42,900.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
Schedule
This position works 37.5 hours per week, from 8:00 am to 4:30 pm with a one‑hour lunch break, no remote options.
Check for any duplicated content: We included core responsibilities in About the role; then Responsibilities list includes the essential functions from A Day In The Life. That's fine. We omitted the line "The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice." That's boilerplate? It's a disclaimer; maybe we should keep? It's substantive about the role but it's a generic disclaimer. The instruction: remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This line is a typical disclaimer; might be considered boilerplate. Safer to remove. Also we removed "Use our Compensation Calculator to view the total compensation package." we kept in Pay. We kept