Community Educator

About the Role

The Community Educator promotes The Health Plan’s programs throughout the state via site visits and participation in community events. They will identify and direct potential Medicaid and uninsured candidates appropriately to The Plan’s programs, develop and manage community event opportunities, and educate potential Medicaid recipients on enrollment and access to the enrollment broker system.

This is a remote, field-based position in Eastern North Carolina. Regular travel is required throughout the assigned North Carolina service area and surrounding regions. Candidates residing in or near Onslow County or Lenoir County, North Carolina are strongly preferred. Weekend availability is required for community outreach activities.

Valid driver's license, automobile insurance, and reliable personal transportation are required.

Responsibilities

• Develop, implement, and manage community event opportunities and coordinate these activities with the Community Education staff
• Educate potential Medicaid recipients on how to enroll and access the enrollment broker system for plan enrollment
• Assist members with concerns and direct them to the Member Services department
• Present and explain program benefits to potential members
• Develop, implement, and manage community outreach opportunities and activities, ensuring adequate staffing and supplies
• Work with various community agencies to coordinate meetings and activities that establish relationships within assigned service areas
• Support member retention and assist auto enrollees with primary care physician selection, explain program benefits, and follow up with Member Services for members with concerns
• Establish and maintain professional relationships at scheduled sites and community events
• Maintain proper appearance of materials and tables at community sites and events
• Adhere to flexible scheduling, including weekends, evenings, and special events
• Seek out and identify opportunities within the community for site setup and event participation
• Keep abreast of current market changes and competitor activities; inform management of activities that may affect member enrollment
• Maintain and follow proper protocol for encounter forms, daily log submissions, and other back-office responsibilities
• Submit all paperwork requirements accurately and within appropriate timelines
• Coordinate and implement face-to-face education and outreach sessions/workshops for members and potential members based on referrals
• Conduct orientations on ACFC and other educational presentations to organizations, members, and potential members as needed

Requirements

• High School Diploma or equivalent required
• Associate’s degree preferred
• Current/recent working knowledge of Medicaid, including an understanding of its beneficiaries
• Minimum one (1) year of experience in sales, service, support, and/or community-based marketing
• Bilingual proficiency in Spanish and English is preferred but not required

Benefits

• Flexible work solutions, including remote options and hybrid schedules
• Competitive pay
• Paid time off (including holidays and volunteer events)
• Health insurance coverage for you and your dependents starting Day 1
• 401(k) retirement plan
• Tuition reimbursement