Community Director - New Property (Frisco, TX)

About the role

As the Community Director, you will manage, market, and maintain the apartment community while maximizing employee resources. Your drive, leadership, and managerial skills are essential to forming a successful team and supporting the continued growth of each team member. Engaging, business-savvy individuals will excel in this position.

Responsibilities

• Lead team members
• Create and monitor the property’s operations budget
• Lease the community
• Market the community
• Maintain positive resident relations
• Oversee the make-ready process
• Oversee the service request process
• Oversee the accounts receivable process
• Maintain accounts payable
• Review and approve payroll
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members
• Implement and maintain the CWS Risk Management and Safety Programs

Requirements

• High school diploma or GED (required)
• 2-4 years of on-site management operations knowledge (required)
• Yardi software experience (preferred)
• Possess a valid driver’s license and current automobile insurance (required)
• Able to adhere to set and variable work schedule, including weekends and emergencies as required
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Possess supervisory/managerial skills
• Knowledge of Microsoft Office and Outlook software
• Able to perform work responsibilities at locations other than the “home” property
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities

Key Focus Areas

• Leadership: Facilitate a high-performing team through frequent communication and coaching of diverse skillsets to ensure property success.
• Quality Control: Provide feedback to the team on their performance while building sustainable relationships through trust and interactive communication.
• Expense Management: Review and analyze the property budget to ensure expenses are maintained within guidelines.
• CWS Values: Embrace our core values and set an example to the team by demonstrating these values daily.
• Safety: Ensure the health, well-being, and safety of team members, residents, contractors, and yourself is a top priority in all business activities.

Benefits

• 50% apartment rental discount for onsite team members and 20% rental discount for all other employees
• Multiple medical, dental, and vision plan options
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match
• Pet insurance
• Tuition reimbursement
• Flexible spending and health savings account options
• Fitness Bucks program to help cover fitness-related activities, equipment, and wellness purchases
• Paid time off, company holidays, a floating holiday, and a birthday holiday

Work Environment

Work is performed in both office and field environments within residential apartment communities. The position requires regular interaction with residents, prospects, vendors, and team members in a fast-paced customer service and operational setting. Occasional exposure to outdoor weather conditions and maintenance or construction activity may occur.

Physical Requirements

• Frequent walking of the property, including climbing stairs and inspecting common areas, amenities, and apartment homes
• Standing, sitting, bending, reaching, and occasional lifting of office or marketing materials up to 25 pounds
• Work is performed in both office and outdoor environments with regular interaction with residents, team members, and vendors