Community Director

About the role

Weidner Apartment Homes is committed to teamwork, through a spirit of honesty, trust and mutual respect. As a Community Director, you are an energetic and driven individual with a passion for working with people. This role is responsible for managing all facets of a multi-million-dollar asset, creating a positive environment for optimal teamwork, maintaining efficient daily operations, leading the service and leasing teams, meeting financial goals, and increasing asset value.

A successful Community Director manages time effectively, is detail-oriented, a trustworthy team player, and takes pride in their work. This position requires accountability and attentiveness to provide excellent customer service when interacting with residents, associates, and vendors.

Responsibilities

• Consistently meet monthly income and expense budgets for the community
• Perform pre-move out inspections with Service Manager and schedule timely completion of make-readies and service requests with maintenance staff and vendors
• Review monthly financial performance reports with onsite teams; set strategy for meeting budget, revenue management, and expense control
• Complete market analysis and shop competitive properties at least monthly; implement marketing and leasing strategies daily
• Prepare, approve, and sign accurate and timely payroll records; manage overtime except for emergencies
• Manage staff issues promptly; communicate performance evaluations of site staff to Area Director and/or Regional Director
• Assist with interviewing and recruiting associates; mentor and develop all associates
• Prioritize leasing for all office associates daily and conduct tours as needed
• Manage and negotiate all lease renewals in a timely manner and promote resident retention
• Prepare and disseminate deposit accountings accurately and on time
• Manage vendor relationships for best pricing, quality, and service
• Process prospective resident applications and conduct new move-in orientations
• Ensure pool and spa maintenance is completed daily, when applicable
• Manage and complete property improvements and preventive maintenance scheduled tasks promptly
• Process all resident, financial, analytic, and reporting tasks for the community
• Maintain office and maintenance inventory and pay vendor invoices timely
• Monitor supplies and maintain equipment
• Ensure market-ready apartments, common areas, and amenities are clean and maintained daily to Weidner’s quality standards
• Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information
• Accompany vendors to vacant and/or occupied units, as needed
• Ensure leasing office is clean, orderly, and professionally presentable at all times
• Create, store, and maintain residential files, ensuring strict confidentiality
• Collect revenues, including rents, deposits, and fees
• Accept and document service requests; follow up upon completion
• Follow all company key logging and storing procedures
• Maintain knowledge of current industry trends and developments within your region
• Communicate regularly and effectively with Area Director / Regional Director
• Promote safety and use of Personal Protective Equipment (PPE) to minimize workplace hazards
• Inspect, respond to, and follow up with safety issues, accidents, liabilities, and emergency situations immediately

Requirements

• 1-2 years of property management experience required
• Prior management experience desired
• Ability to work in a fast-paced environment with strong motivation to learn and contribute daily
• Able to give professional directions clearly in person, over the phone, email, and text
• Experienced in Microsoft products preferred (Word, Excel, PowerPoint, and Outlook)
• Yardi and Paycom experience preferred; willing and able to learn new software programs
• Follow Weidner’s Mission, Vision, and Values and comply with all Weidner policies and procedures, as well as Fair Housing, local, state/province, and federal laws
• Prompt, regular attendance; wear company dress code/uniform and maintain professional appearance at all times
• Work effectively and cooperatively in a team environment and/or independently
• Ability to work outside of normal scheduled hours as needed
• Willing and able to be assigned to other Weidner properties as needed
• Working knowledge of English; detail-oriented and well-organized
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Must have access to a personal vehicle and/or reliable transportation at all times
• Driver’s license, vehicle, and vehicle insurance must be valid, unexpired, and match the country in which you will work