Community Director

About the role

The Community Director is responsible for maintaining the physical asset and maximizing the financial returns in accordance with the owner’s objectives. The Community Director complies with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

Organizational Responsibilities

The Community Director is expected to embody the following principles: Journey Visionary, Passion & Innovation, Organizational Ambassador, Project Management, Change Management, and Community Service. This includes participating in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace.

Essential Duties and Responsibilities

• Supervises and mentors property on-site team by communicating and updating goals through one on one mentoring and team daily huddles
• Hires, onboards and trains team members and manages their performance in accordance with company policies, values, and business practices
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information concerning the property’s performance, and responding to owner requests as needed
• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, completing financial bank deposits, and preparing and reviewing monthly financial status reports
• Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
• Gathers, analyzes, and interprets current market and economic trends that may impact the property, and implements short-range and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals
• Promotes resident satisfaction and retention by responding to questions, grievances and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Conducts regular property inspections in person and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Oversees lease enforcement policies by completing periodic apartment inspections, following proper notice requirements, following eviction procedures, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• College degree is optional
• Employment history that demonstrates progressive levels of accountability and responsibility in the application and usage of property management and residential multi-housing business principles
• Demonstrated knowledge and skills in executing sales, customer service, revenue/expense management, and financial business plans
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents, motivate and lead teams, and communicate property strategies and performance with clients and property owners
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information
• Senior-level experience and skills in leading and managing others, including demonstrated skills in interviewing, on-boarding, directing, evaluating performance, and making effective talent management decisions
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents
• Proficient in using property management software
• Industry certifications are preferred

Work Environment and Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat.