Community Director

Staffing

Trains, supervises, and evaluates 8 – 12 undergraduate Community Assistants (CA’s) in their response to the needs of 20 – 50 residents each.
Plans and implements activities that serve as on-the-job training and that promote opportunities for personal growth and development for a diverse paraprofessional student staff team.
Evaluates the performance of CAs in the areas established by the Community Living team with established procedures.
Supports the Transitions and Community Living team with administrative operations as necessary.
Affords assistance in the departmental and community processes designed to effectively select, orient, and train student staff.
Participates in professional development activities and programs that provide personal growth and career opportunities.

Student Support and Community Development

Participates in the management of student behavioral needs and issues in the residence halls by responding to incidents, meeting with students, and pursuing appropriate administrative or student conduct actions.
Serves as a community standards hearing officer responsible for facilitating developmental conversations, administering sanctions, and follow-up as needed.
Provides consultation and referral for students on residential matters (i.e., mediation of interpersonal conflicts, providing relevant information, interpreting policies and procedures)
Oversees the occupancy management of the assigned area/building including room changes, health and safety inspections, emotional support animals, roster verification, and damage billing.
Provides support and leadership to the transitions team, specific to first year student experience through open house, admitted student days, orientation and welcome days.

Crisis Management

Participates in an on-call duty rotation serving as a first responder and assists with crisis management, intervention and emergency response.
Responds and manages crisis situations and provides appropriate support and follow-up for students and staff involved in crisis or emergency situations.

Campus Partner Collaboration

Participates in college committees and initiatives that enhance the residential experience.
Serves as a member of the CAREs team providing outreach and support to students.
Attends all departmental and divisional retreats and meetings.
Collaborates with various campus departments to support student success and community engagement including but not limited to Campus Safety, Dean of Students Office, Athletics, The Wellness Center, and faculty.
Performs additional duties as assigned or required to meet Transitions and Community Living goals and objectives.

Summer Conference Management

Aids in supervision of a team of Summer Housing Assistants – including weekly team meetings, individual meetings, and consistent communication with team members.
Affords assistance in the design and implementation of comprehensive and ongoing training.
Manages staffing schedule including Summer Housing Assistants nightly duty coverage and guest service periods including check in and check out.
Serves as part of the professional staff on-call duty rotation.
Manages higher level summer housing concerns and emergencies.
Sets up and turns over rooms in a timely manner.
Collaborates with Assistant Director of Community Living and the facilities team to achieve timely room set-ups and turnover.

Requirements

Minimum Acceptable Education & Experience: A master’s degree in student Affairs, Higher Education, or related field.
Experience supervising student staff.
Two years of recent live-in experience within a residential life/housing program (undergraduate, graduate, or professional).

Knowledge, Skills & Abilities
Staff Supervision
Creating, developing, and assessing educational and social programming for students
Residence Hall facility administration
Demonstrated ability to interact with a wide variety of constituencies including students, families, faculty, and staff
Proficiency with Microsoft Office, Microsoft Excel, and current social media platforms
Prior usage of housing management and conduct software such as Maxient, Star Rez, Workday
Prioritizes written, verbal, and interpersonal communication skills

Preferred Qualifications
Demonstrated experience with Student Conduct