Community Director

About the role

Centerspace is seeking a dedicated and customer-focused Community Director to lead operations at Westend Apartments in Denver, Colorado. This full-time role offers a dynamic opportunity to make a direct impact on resident satisfaction and team success.

Compensation

We offer a competitive base salary of $95,000–$105,000, based on experience, plus 15% annual cash bonus, along with monthly lease commissions, and quarterly renewal bonuses.

Essential Duties & Responsibilities

• Prepares the annual business plan and is accountable for achievement of results.
• Responsible for providing direction and executing operational processes and procedures.
• Ensures that the property is being maintained to standards provided by Centerspace.
• Completes regular property inspections.
• Collaborates with supporting departments as needed.
• Implements process changes and initiatives.
• Approves new resident applications.
• SUBMIT RENEWAL PLANS FOR APPROVAL.
• MONITORS AND REPORTS INCIDENTS AND LEGAL RISKS.
• COORDINATES ANNUAL UNIT INSPECTIONS.
• COMPLETES REPORTS AS REQUIRED.
• OPERATES UNDER GUIDELINES OF LOCAL LAWS AND ORDINANCES.
• REQUESTS RESOURCES WHEN NECESSARY AND PROVIDES FEEDBACK ABOUT HOW WE CAN IMPROVE OPERATIONS.
• MAY REPRESENT CENTERSPACE IN CONCILIATION CLAIMS COURT.

Other projects and duties assigned

Operates under guidelines of local laws and ordinances. Requests resources when necessary and provides feedback about how we can improve operations. May represent Centerspace in Conciliation Claims Court.

Leadership

• Leads teams to success, motivating them to provide services consistent with our Mission, Vision and Values.
• Personnel management including recruiting and hiring, training and development, scheduling, timekeeping & payroll, coaching and discipline, performance evaluation and goal setting.
• Collaborates with the Lead Technician and/or Service Supervisor to align priorities and measure performance.
• Builds a culture of continuous improvement.
• Able to communicate concisely and effectively to provide context, motivate teams, and share information.
• Leads, directs, hires, terminates, coaches and supervises the staff at the property.
• MONITORS AND APPROVES ALL LEAVE REQUESTS AND TIMECARDS FOR ALL STAFF.
• EXHIBITS CONFIDENCE IN SELF AND OTHERS, INSPIRES AND MOTIVATES OTHERS TO PERFORM WELL, EFFECTIVELY INFLUENCES ACTIONS AND OPINIONS OF OTHERS, ACCEPTS FEEDBACK FROM OTHERS, GIVES APPROPRIATE RECOGNITION TO OTHERS, ABLE TO BUILD MORALE AND GROUP COMMITMENTS TO GOALS AND OBJECTIVES, DEMONSTRATES GROUP PRESENTATION SKILLS, PARTICIPATES IN MEETINGS.
• ENSURES THAT ALL STAFF COMPLIES WITH INTERNAL POLICIES/PROCEDURES, DEPARTMENT PROGRAMS, TRAINING REQUIREMENTS, FAIR HOUSING LAWS AND ALL OTHER APPLICABLE RULES AND REGULATIONS.
• COACHES TEAM MEMBERS TO CONTINUE THEIR CAREER DEVELOPMENT AND STRONGEN OUR TALENT PIPELINE.
• Can apply a broad and long-term perspective to decisions based on daily operational activities to drive results.

Education & Experience Required

• A two-year degree in Real Estate, Management, Finance or Business Administration or a related field or comparable proven experience.
• 4+ years’ experience in property management is required.
• A minimum of 4 years in management experience is required, with experience managing managers preferred.
• Strong financial acumen; must understand the components driving P&L.
• Demonstrated success in leadership, team member development and team building.