Community Director

About the Role

Under the direction of the Director of Operations, the Community Director is responsible for the operational and financial oversight of an assigned community (typically fewer than 500 units) to achieve company goals. Success is driven by optimizing personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, government/partner relationships, information reporting, and compliance with all applicable laws and company policies. The position requires excellent communication and collaboration skills, strong computer proficiency, and hands‑on management abilities.

Responsibilities

• Recruit, hire, train, coach, evaluate, and discipline staff, including termination of direct reports.
• Serve as Hunt’s primary liaison with government entities, maintaining open communication with local and other governmental partners.
• Manage daily operations of HMC multi‑family military housing properties, including compliance with government transaction documents.
• Assume accountability for financial performance within the approved budget, focusing on maximizing cash flow after debt service and operating within budget and purchasing guidelines.
• Guide the team to achieve income and occupancy goals through superior sales skills, customer service, and relationship management.
• Analyze operations, initiate changes to improve performance, and identify revenue‑enhancing opportunities to increase asset value.
• Monitor market forces, develop strategies to maintain a competitive product, conduct monthly market surveys, and provide trend reports.
• Report on progress of assigned projects and act as liaison between on‑site management, residents, and military partners, communicating effectively when problems or changes arise.
• Provide customer service to residents, resolve issues, and ensure timely completion of maintenance service requests.
• Oversee maintenance operations to ensure compliance with HMC performance standards.
• Foster proactive marketing and advertising efforts, maintain in‑depth knowledge of local market and economic trends, and implement marketing plans.
• Perform physical inspections of all property aspects, including amenity spaces and common areas, verifying that vacant homes meet safety, cleanliness, and appearance standards.
• Hold residents accountable to community expectations as described in the community handbook.
• Coordinate with maintenance and make‑ready staff to ensure occupancy turnover meets HMC standards.
• Maintain records of management activity on daily, weekly, and monthly bases and generate required reports.
• Obtain bids and manage capital improvement projects per company guidelines and budget.
• Oversee accounts payable, accounts receivable, and general bookkeeping.
• Establish and maintain renewal programs as required.
• Oversee risk management and emergency procedures to ensure safety of persons and property.
• Practice proper safety techniques in accordance with company, property, and departmental policies, procedures, and standards.
• Drive for the company using either a company vehicle (any frequency) or a personal/rental vehicle for more than 50% of work duties.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Property Management, or a related discipline (preferred).
• Five years of property leasing experience (required).
• Two years of experience managing others (required).
• Previous experience with YARDI (preferred).
• Three to five years of property management or operations experience, with ability to prepare basic budgets and interpret financial results (required).
• Operational management experience within the property management industry (required).
• Strong computer skills with the MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all organizational levels and with the military community and command.
• Reliable, self‑motivated team player with attention to detail, strong communication, client management, and business literacy skills.
• Demonstrated discretion and professional attitude and appearance.
• Innovative thinker, strategic planner, and effective coach who can rally a team to achieve financial, operating, and resident‑service goals.
• Valid state driver’s license (required).
• Accredited Residential Management (ARM) certification (preferred).
• Certified Apartment Manager (CAM‑NAAHQ) (preferred).
• Certified Professional of Occupancy (CPO) (preferred).

Compensation

We are committed to offering competitive and equitable compensation. Final salaries are determined based on geographic location, skills, education, licenses, certifications, and experience, with a focus on pay equity. A generous total compensation and benefits package is also provided.

Benefits

A comprehensive benefits package includes paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement plans, rewards programs, and more. Benefits Overview