Community Director

About the role

The Lookout at O4W is a vibrant community within Hilltop Residential, a world-class real estate investment company. We are committed to providing an exceptional living and working experience, having been recognized as a Great Place to Work three years in a row and a Top Workplace by the Houston Chronicle.

Responsibilities

• Oversee and manage the daily operations of the community, ensuring high standards of service and resident satisfaction.
• Lead, mentor, and support a team of leasing, maintenance, and administrative staff, fostering a positive work environment and culture of collaboration.
• Analyze community performance, set goals, and implement strategies to meet occupancy, leasing, and retention targets.
• Monitor and manage the financial performance of the property, including budgeting, rent collections, and expense control.
• Develop and implement marketing strategies to attract and retain residents.
• Ensure compliance with all student housing policies, safety regulations, and legal requirements.
• Address resident concerns and issues, providing excellent customer service and creating a welcoming living environment.
• Conduct regular inspections of the property to maintain a high standard of cleanliness, safety, and overall appeal.
• Report regularly to senior management on community performance and areas for improvement.
• Generate strategic plans to meet individual and community performance goals and achieve market results that consistently exceed sub-market occupancy and rent growth performance.
• Demonstrate a people-driven attitude by building strong working relationships with your team members, peers, leadership, and support department team members.

Requirements

• Prior experience as a Community Director in Multifamily Property Management, with a proven track record of success.
• Strong analytical skills with the ability to assess community needs, solve problems, and implement practical solutions.
• Demonstrated ability to resolve challenges quickly and efficiently.
• Excellent verbal and written communication, with strong interpersonal skills.
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
• Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance, and resident relations.
• Positive attitude, strong work ethic, and ability to lead and motivate others.
• Onsite by Realpage experience required.
• Bachelor’s degree preferred.
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook.