Community Director

Primary Responsibilities

• Create an environment where team members are engaged, empowered, and committed to delivering exceptional service.
• Partner with Area & Executive Leadership to execute company initiatives and achieve operational goals.
• Community Operations:
• Oversee the day-to-day operations of the community.
• Ensure the property consistently meets Cresten's standards for cleanliness, curb appeal, safety, and overall presentation.
• Conduct routine inspections of apartments, common areas, amenities, and grounds.
• Coincide daily with the Area Tech and Area Director to prioritize work orders, preventative maintenance, unit turns, and capital improvement projects.
• Ensure company policies, Fair Housing regulations, and all applicable laws are followed.
• Leasing & Resident Experience:
• Drive leasing performance through strategic marketing, prospect follow-up, property tours, and effective closing techniques.
• Develop and execute resident retention strategies that increase lease renewals and resident satisfaction.
• Respond professionally and promptly to resident concerns while seeking long-term solutions.
• Ensure every move-in and move-out experience reflects the Cresten brand.
• Maintain online reputation and resident feedback while implementing initiatives that improve the overall resident experience.
• Financial Performance:
• Manage property budgets and operate within approved financial guidelines.
• Maintain accurate rent collections and minimize delinquency.
• Monitor and improve key performance indicators.
• Utilize AppFolio and other company software to maintain accurate records and analyze operational performance.
• Identify trends and implement solutions that improve efficiency and overall community performance.

Required Skills/Abilities

• Detail-oriented with exceptional office skills.
• Excellent organization, communication, and interpersonal skills.
• Must have the ability to prioritize and multi-task.
• Operating standard office equipment, including job-related computer hardware and software applications, including Microsoft Office Products.
• Strong supervisory and decision-making skills with the ability to exercise sound judgment and discretion.
• Able to analyze data, recommend solutions, and implement policies effectively.

Education And Experience

• Minimum of 3 years of property management experience in multi-family residential, with demonstrated success in luxury or Class A communities.
• Demonstrated track record of sustaining occupancy at or above 95%.
• Proficiency with AppFolio property management software.
• Familiar with Fair Housing Laws preferred.
• High School Diploma required.