Community Director

About the role

Associa operates more than 225 branch offices across North America, serving nearly five million residents worldwide with 11,000+ team members and over 43 years of experience. The company has been designated a Great Place to Work for six consecutive years, and many locations have been awarded Best and Brightest honors.

This Community Director position is based in Dedham, MA. The role works closely with clients and vendors and partners with other Associa departments, requiring strong customer service skills and the ability to manage multiple projects simultaneously.

Responsibilities

• Provide oversight for community management operations of the branch
• Establish positive relationships with board of directors, community managers and support staff, and other vendors at branch level
• Assist with management of strategic planning, business development, and fiscal operations at the branch level for community focused operations
• Assist in the preparation of policies and procedures to efficiently service clients
• Serve as training liaison for community managers and community support roles
• Manage people and teams
• Perform other duties as assigned

Requirements

• Knowledge of general accounting principles at a proficient level
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Self-motivated, proactive, detail oriented, and a team player
• Confidentiality and discretion in the performance of all duties and responsibilities
• Time management and time-critical prioritization skills
• Bachelor's Degree preferred
• CMCA Designation preferred
• 5–7 years of Community Association or directly related experience including management of personnel

Benefits

• Competitive benefits package for full-time employees
• Medical, dental, and vision insurance
• 401k plan
• Disability insurance
• Support with wellness and development initiatives
• Great Place to Work certified for six consecutive years
• Many locations awarded Best and Brightest honors