Community Director
Job Description
Are you a passionate leader who thrives on developing people, strengthening teams, and building a culture of accountability and growth? We’re looking for a Community Association Director who is energized by coaching others, leading through challenging conversations, and shaping the next generation of community management professionals. In this role, you will serve as a people-first leader, partnering closely with a counterpart Director who focuses on client relationships and retention. Together, you will drive both team excellence and client success, with your primary focus centered on training, coaching, and employee development.
This is an in-office leadership role, with a strong presence required—especially to support onboarding and training for new hires during their first 90 days.
What You’ll Love About This Role
- Direct impact on team development, culture, and engagement
- Opportunity to mentor and grow future leaders in community management
- A highly collaborative leadership environment with shared accountability
- To shape onboarding, training programs, and performance standards
- A role that blends leadership, coaching, and operational support
What You’ll Be Doing
People Leadership & Development Lead, coach, and mentor Community Managers and Assistant Managers to drive performance and engagement
Conduct regular one-on-one meetings, performance reviews (PPRs), and development conversations
Navigate tough conversations with professionalism, clarity, and empathy
Build individualized development plans and support career pathing
Foster a culture of accountability, continuous learning, and team collaboration
Training & Onboarding
Oversee and actively participate in new hire onboarding and training, with a strong in-office presence during the first 90 days
Develop and refine training programs, tools, and resources for new and existing team members
Partner with HR and leadership on recruiting, interviewing, and onboarding strategies
Provide ongoing coaching and hands-on support to ensure operational consistency
Operational Leadership
Partner with the Community Director focused on client retention and growth to ensure alignment between team performance and client expectations
Support escalation management, helping team members effectively resolve complex issues
Maintain oversight of workflows, deliverables, and team performance metrics
Collaborate with leadership on strategic planning and process improvements
Team Support & Collaboration
Act as a resource and mentor for Assistant Directors and team members
Provide coverage and support as needed across the team
Work cross-functionally with accounting, HR, and business development teams
Contribute to a positive, high-performing, and solutions-driven office environment
Requirements
- 7+ years of experience in community management, property management, or a related field
- 5+ years of leadership or supervisory experience
- Proven ability to coach, mentor, and develop employees
- Strong experience handling performance management and difficult conversations
- Excellent communication skills—written, verbal, and interpersonal
- Highly organized with strong time management and prioritization skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Preferred Qualifications
- CMCA, AMS, or PCAM certifications
- Bachelor’s degree (or equivalent experience)
- Experience developing training programs or onboarding processes
- Familiarity with HOA operations, financials, and board relations
- Primarily in-office role (up to 5 days per week as needed)
- Strong in-office presence required to support new hires during their first 90 days
- A collaborative, fast-paced environment with a focus on people and performance
What Makes You Successful In This Role
You are a people-first leader who believes strong teams drive strong results
You are confident in having honest, constructive conversations that elevate performance
You lead with consistency, accountability, and empathy
You thrive in an in-office, hands-on leadership environment
You are passionate about training, coaching, and building future leaders