Community Development Advisor

About the role

The Community Development Advisor is responsible for generating pre‑need sales for locations in the assigned market area, including cemetery property, cemetery merchandise, cemetery services, and pre‑arranged funeral/cremation plans.

Responsibilities

• Actively builds relationships in the community to educate and guide families in their pre‑planning decisions.
• Excels in setting appointments, delivering pre‑planning guide presentations, and product presentations.
• Provides professional park tours of each location within the assigned area.
• Completes paperwork timely, neatly, and accurately, meeting all specific contract‑processing requirements.
• Tracks all sales activity and ratios to identify strengths and areas needing improvement.
• Uses CRM to track contacts and ensure professional follow‑up.
• Contacts new and existing customers to discuss how specific products or services can meet their needs.
• Prospects daily using multiple methods, including cold calling, door knocking, mailers, seminars, and outside events.
• Provides world‑class customer service, a positive attitude, and a willingness to do “whatever it takes.”
• Stays current on veteran’s benefits, Social Security benefits, end‑of‑life decisions, and related topics.
• Builds relationships with churches, civic groups, veteran organizations, hospice, senior living facilities, and other community groups; schedules and conducts pre‑planning seminars per NorthStar Memorial Group’s program.
• Works multiple prospecting avenues such as web leads, seminars, park patrolling, file reviews, direct mail, and other methods in accordance with NorthStar’s sales playbook.
• Schedules 10‑12 pre‑need appointments each week and tracks them in the CRM.
• Answers telephone inquiries about cemetery products, services, and pre‑need planning.
• Attends training programs scheduled with sales leaders and regional leadership.

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license and satisfactory driving record.
• Reliable transportation.
• Knowledge of current federal, state, and local regulations related to the cemetery and funeral industry.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.