Community Concierge, Manager On Duty
YMCA of Metropolitan Chicago · Chicago, IL · 4 mo ago
On-siteMarketing$16.6–$18/hrPart-time
Scope Of Responsibilities
- Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration
- Greet community members and guests and make them feel welcome and engaged
- Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations
- Answer phones and email inquiries
- Actively manage customer transactions and resolve opportunities and address concerns
- Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution
- Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience
- Maintain inventory of supplies and order new stock, as needed
Requirements
- At least 18 years of age
- Earned high school diploma or GED
- Ability to work flexible hours, weekends, and/or holidays, as needed
- Bilingual in English/Spanish preferred
- Top-notch verbal, written, and interpersonal communication skills
- Must work weekends
- Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe
Benefits
- Competitive salaries reflecting your skills and experience.
- Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
- Generous PTO and paid holidays, with flexible work hours for work-life balance.
- 403(b) plan with company contributions for eligible employees after 2 years of service.
- Continuous learning opportunities through workshops and training programs.
- Supportive work environment valuing diversity, equity, and inclusion.
- Discounts on programs, employee assistance programs, and company-sponsored events.