Community Concierge, Manager On Duty

Scope Of Responsibilities

• Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration
• Greet community members and guests and make them feel welcome and engaged
• Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations
• Answer phones and email inquiries
• Actively manage customer transactions and resolve opportunities and address concerns
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution
• Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed

Requirements

• At least 18 years of age
• Earned high school diploma or GED
• Ability to work flexible hours, weekends, and/or holidays, as needed
• Top-notch verbal, written, and interpersonal communication skills
• Must work weekends
• Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe
• Child Abuse Prevention - Support the YMCA’s commitment to child abuse prevention by:
• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required

Pay & Benefits

Pay range is $16.60-$18.00 per hour

Opportunities to grow within the organization

• Competitive salaries reflecting your skills and experience.
• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays, with flexible work hours for work-life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• A supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.