Community Concierge

About the role

Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged
• Answer phones and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
• Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed
• Ensure front desk operations run smoothly and efficiently
• Conduct hub tours responsive to the needs of prospective customers; sell memberships

Requirements

• At least 18 years of age
• Earned high school diploma or GED
• Ability to work flexible hours, weekends, and/or holidays, as needed
• Top-notch verbal, written, and interpersonal communication skills
• Bilingual, English/Spanish highly preferred

Child Abuse Prevention

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required

Pay

Salary starts at $17.05 per hour with opportunities to grow within the organization.

Schedule

Morning shift: 4:45am–9:30am