Community Concierge

About the role

The Role: Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

Responsibilities

• Monitor foot traffic
• Provide top-notch customer service
• Implement programs to address resident satisfaction
• Partner with the leasing office and the maintenance team
• Serve as a point of contact, offering assistance, information, and personalized recommendations
• Create a great experience for prospects, the move-in/move-out process, and current residents
• Work Saturdays and Sundays from 3pm - 11pm

Requirements

• High School diploma or equivalency (GED)
• 1+ years of related experience in a hotel, retail or restaurant

Qualifications

• Proficiency in using administrative software and Microsoft Office Suite
• Ability to walk the property and maneuver packages/deliveries

Skills

• The ability to tackle new problems and see them through until the end
• Strong communication skills (in-person and over the phone)
• Time management
• Patience
• Organization

Benefits

We Offer Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.

Growth

• Growth based on achievement and promotion from within
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!)
• A 20% discount on our incredible apartment homes
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

• AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.
• We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated.
• AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.
• For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/).