Community Coach

About the Role

Responsible for conducting outreach and serving as liaisons and motivators by building community knowledge of the Jobs‑Plus program; attending community events and NYCHA resident meetings as representatives of the program; promoting engagement in the program and gathering referrals.

Responsibilities

• Serve as a liaison between residents/members and the Jobs‑Plus program staff.
• Perform daily administrative duties such as answering phone calls, greeting members when they arrive to the office, checking voicemails, returning calls, scanning, and filing.
• Assist with planning and organizing community workshops.
• Assist with reception duties to greet members visiting the office.
• Document daily activities with member engagement in Salesforce and FedcapCARES.
• Represent the Jobs‑Plus program at marketing events, such as Tenant Association meetings, tabling outside BJP, and promoting the program at local Brownsville events bi‑weekly.
• Assist the Career Development Specialists and Assistant Director in developing and building a network of community partnerships to support members.
• Perform weekly outreach activities within the service area as assigned by the Assistant Director.
• Utilize online marketing platforms like Canva weekly to create flyers for upcoming Jobs‑Plus events.
• Post flyers, updates, and event information on Facebook and Instagram daily.
• Distribute flyers in the local community and businesses 2‑3 days a week to promote the Jobs‑Plus program and its events.
• Work on your feet and post flyers within a ½‑mile radius of the community.

Requirements

• High School Diploma from an accredited institution or equivalent experience; some post‑secondary training preferred.
• Verified resident of housing developments in the service area.
• Enrollment in Jobs‑Plus or willingness to enroll upon hire.
• Minimum of 1 year of work experience; experience in customer service, working with individuals with barriers, community agencies, and/or service providers preferred.
• Experience utilizing and maintaining a social media presence.
• Ability to work with people from diverse backgrounds and maintain confidentiality.
• Highly organized, detail‑oriented, and able to multitask.
• Strong customer service and administrative background.
• Proficiency in Microsoft Office.
• Experience working with public assistance recipients, formerly incarcerated individuals, and those affected by poverty.

Compensation

$17.00 per hour.

About Us

Mission: We are committed to improving the economic and social well‑being of the impoverished and disadvantaged. For 85 years, The Fedcap Group has developed scalable, innovative, and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top‑tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high‑growth labor industries, behavioral health services, work‑readiness skill‑building and jobs—all targeted to helping people achieve long‑term self‑sufficiency. The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health, and Economic Development, which are strategically aligned for maximum impact. The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state, and local government to improve the way services are designed, funded, and delivered.

Website: http://fedcapgroup.org/