Community Center Customer Service (part time) Evenings, Closings and Weekends

Part-time, non-exempt position starting at $17.00 per hour, reporting to the Recreation Supervisor – Community Center Operations at the Eden Prairie Community Center (16700 Valley View Rd, Eden Prairie, MN 55346). Building operating hours are 5:30 a.m. – 10:00 p.m., seven days a week. Shifts include but are not limited to 4:00 p.m. – 10:00 p.m. on weekdays and weekends.

Responsibilities

• Anticipate and respond to the needs of internal and external customers by providing useful information or alternative resources; ensure Community Center operations exceed customer expectations.
• Manage membership and program registration alongside customer service staff.
• Provide work direction to the Customer Service team and other part-time staff to deliver excellent customer service in-person and on the phone.
• Support the Park and Recreation Department with patron relations, registrations, reservations, meetings, events, and programs.
• Perform administrative tasks such as IT support, word processing, data entry, filing, cash handling, bookkeeping, record management, and account maintenance.
• Monitor all activities throughout the building during after-school hours to ensure safety compliance by all users.
• Perform a variety of additional duties as part of a team-oriented work environment.

Requirements

• High School Diploma or GED; CPR and First Aid certification preferred.
• Minimum of three years of progressive experience in a customer service/office support role.
• Administrative support experience including program registration, membership management, data entry, word processing, and record management.
• Previous supervisory or leadership experience preferred.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint); experience with RecTrac software preferred.
• Ability to lift/pull/push/move/carry up to 10 lbs frequently, 10–20 lbs occasionally, and over 30 lbs on a limited basis; ability to bend, stand, and reach.
• Most work is performed in the Community Center in play areas or at a workstation; occasional travel to other recreation buildings may occur.
• Must successfully complete the City’s pre-employment process, including professional reference checks, background check, work history verification, and education verification (if applicable).

Skills

• Accountability: Follows through on commitments, focuses on appropriate tasks, and is prepared and punctual. Aligns actions with words, adheres to policies, takes responsibility, shares relevant information, and maintains confidentiality.
• Attention to Detail: Produces work with minimal errors, reviews work thoroughly, and ensures high-quality output.
• Organization: Keeps activities, responsibilities, and tasks moving efficiently, maintains neatness, uses tools for efficiency, and plans ahead to meet deadlines.
• Planning: Estimates task/project duration, lays out steps in advance, breaks down work into process steps, and considers dependencies.
• Process Management: Understands organizational workflows, partners effectively, uses checklists/tools for consistency, simplifies processes, and communicates established processes to others.
• Technical Learning: Acquires necessary technical knowledge, stays updated on laws/standards, applies knowledge to work, and leverages technology to achieve goals.

Benefits

• Service-oriented culture with a strong customer focus.
• Supportive, encouraging, and productive work environment.
• Promotion of wellness and work/life balance.
• Valuing differences and fostering inclusion.
• Core values: collaboration, innovation, integrity, performance, and relationships.

Pay

Starts at $17.00 per hour.

Schedule

• Part-time, non-exempt position.
• Shifts include but are not limited to 4:00 p.m. – 10:00 p.m. on weekdays and weekends.