Part-Time Customer Service Rep - Evenings & Weekends

Essential Roles & Responsibilities

• Answers and resolves all customer inquiries with quick response time.
• Available to communicate effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails.
• Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms.
• Review paid-reviewing orders to reduce the number of credit card chargeback claims.
• Initiate UPS claims on lost or damaged packages.
• Walk customers through the returns process to initiate a return for a refund or exchange.
• Place orders over the phone.
• Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis.
• Communicate effectively with other parts of the business to implement process improvement based on customer feedback.
• Any other duties as reasonably assigned

Preferred Education, Experience, and Qualifications

• Successful completion of a bachelor's degree, in the process of working towards a bachelor's degree, or equivalent experience
• Genuine curiosity and the desire to learn

Position Type and Expected Hours of Work

• This is a part-time position that may work on-site, hybrid, or remotely.
• This position is expected to work their scheduled shift and must be punctual and work through the end of their shift.
• The current need will fill approximately 20 to 25 hours per week.
• We are looking for weekend coverage (Saturdays 9 AM to 5 PM and Sundays 12 PM to 8 PM), along with some evening shifts during the week.
• For weekday hours, it is preferred that the candidate is available to start at or before 4 PM.

Compensation

• $15.00 per hour