Community Care Liaison

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule

Qualifications

• Must have 3 or more years of proven experience in social work, case management, home health, hospice AND/OR home care
• Compassionate, kind, caring and be a great listener
• Outstanding problem-solving skills and ability to work in a fast-paced business
• Excellent follow through skills and self-starter
• Able to pass series of background checks, Level One Fingerprint Clearance Card, Proof of Negative TB, Current First Aid and CPR Card
• Experience in the hospice B2B referral building field is a plus!

Responsibilities

• Represent Company: Face of the company in interactions with our care team members (caregivers), potential clients, current clients, client’s family members and referral sources
• Referral Development: Proactively identify, qualify, and develop long-term partnerships with referral sources, including hospital discharge planners, social workers, case managers, hospice, and skilled home health
• Territory Strategy: Develop and execute a localized sales plan designed to meet or exceed monthly and quarterly census goals
• Pipeline Management: Track outreach efforts, in-person visits, and follow-ups using agency software (WellSky)
• Partner Education: Educate healthcare professionals, patients, and families on the scope of non-medical home care, caregiver matching, and respite programs. Conduct In-Home Assessments: Build care plan based on assessment and work with Scheduler on matching a caregiver to the client
• Document all assessments, follow ups and referral building activities in our operations system
• Monitor Quality: Ensure quality of care via follow up calls with clients, in-home supervisory visits, engaging with caregiver(s) assigned to the case and referrals to wrap around skilled health services for best outcomes
• Care Navigation: Know all local resources and how to connect our clients to services and resources that are out of our scope of practice
• Main Support System: For clients, caregivers and referral sources with direct communication with owner
• Work in a Team Environment: With Owner, Recruitment and Retention Director, Staffing Specialists and Caregivers
• On-Call Responsibilities: Minimum of 1 weekend per month and occasional week night as needed