Community Care Associate (English/Spanish Bilingual)

About the role

We are looking for a motivated individual to join our team. The ideal candidate thrives in a team environment and is driven to succeed. Key responsibilities include communicating clearly and empathetically, delivering high-quality work, and working well with others.

Responsibilities

• Regularly communicate with nonprofit partners and injured workers via inbound and outbound telephone calls to confirm and follow-up on the injured worker’s participation at the nonprofit assigned.
• Conducts daily time tracking management for injured workers.
• Maintain and update nonprofit account information.
• Main point of contact for nonprofit partners and injured workers; handle concerns, questions, document requests.
• Utilize multiple resources and critical thinking to determine potential quality and safety concerns.
• Communicate directly with other members of the service department regarding the light duty assignment to facilitate solutions for injured workers and nonprofit partners.
• Handle all follow-ups on background checks for injured workers.
• Other duties as assigned.

Requirements

• Strong customer service skills, including verbal and written communication.
• Pay attention to detail.
• Be able to multitask, prioritize and meet deadlines with short notice.
• Accountable and punctual.
• Flexible and adaptable to change.
• Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
• Problem solving and critical thinking skills.
• Self-motivated individual and entrepreneurial.
• Display professionalism with co-workers and external parties.
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
• Can successfully pass background check.

Qualifications

• 1 or more year of customer service experience.
• High School Diploma or equivalent.
• Preferred: Associate degree or bachelor’s degree in Business, Communications, or related field.
• Knowledge of the workers’ compensation industry.

Skills

• Bilingual (Spanish/English).

Benefits

• Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work.
• Work-Life Balance: Monday–Friday schedule—no weekends!
• Generous Paid Time Off: Including PTO to recharge and refresh.
• Volunteer Time Off: Give back with 16 hours of paid volunteer time per year.
• 401(k) with Company Match: Plan confidently for the future with immediate 100% vesting on employer-matched contributions.
• Comprehensive Benefits: Medical, dental, vision, short-term disability, pet insurance, and more.
• In-Line Tier Promotions: Achieve milestones and move up through clearly defined performance tiers—growth is built into your role!
• Bilingual Stipend: English/Spanish Bilingual speakers are eligible for an added bonus to their pay!

Pay

FLSA Status: Hourly (non-Exempt), Full-time

Schedule

Supervisor: Team Lead
Supervises: None

Summary/Objective

This position will focus on injured worker participation during their light duty assignment with our nonprofit partners. They are responsible for confirming participation, explaining responsibilities during the assignment to injured workers and nonprofit partners, following up on continued participation, resolving time tracking concerns, and updating nonprofit accounts as needed.

EEO Compliance

ReEmployAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Compliance

Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.