Community Care Advocate

About the role

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. The Community Care Advocate serves retail customers by connecting employees to community and company resources to meet social determinants of health and individual needs.

Responsibilities

• Identify and make referrals for work-life, financial & legal, and basic needs support.
• Link employees to appropriate local and national resources via one-on-one consultation and referral lists, including basic needs (housing, food, transportation, etc.), financial, legal, daily living, and other work-life support resources. Provide support throughout applications and follow-ups as needed.
• Work with customer internal care teams on behalf of employees in need of emergency funding and resource referrals.
• Offer consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Coaches, work-life articles, and guidebooks.
• Assist in actively linking employees to appropriate mental health treatment options (e.g., Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups.
• Document and track metrics/outcomes, including reason for social work involvement, employee demographics (as available), referrals placed (where, when), and success of referrals (connection rate, outcome).
• Represent Spring Health and support/reinforce program parameters and goals.
• Communicate with local points of contact and cascade needs to Spring Health partners through routine meetings and touchpoints.
• Submit reporting documentation of all client and organizational activities on a routine and timely basis.
• Proactively develop relationships with key customer contacts and attend customer meetings as requested.
• Proactively promote the community care advocate service offering to employees.

Requirements

• A Bachelor’s degree in a related field.
• Proficiency in Spanish strongly preferred.
• Experience working with diverse populations and backgrounds within the social work industry.
• Experience and depth of knowledge in connecting individuals to resources locally and outside of local communities.
• Ability to balance the needs of multiple stakeholders.
• Flexibility and creativity when approaching workplace challenges.
• Excellent listening, written, and verbal communication skills.
• Skilled in embracing diversity and inclusion amongst teams and clients.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: comfortable using various computer platforms and working in a tech-enabled environment.

Preferred Qualifications

• Experience helping organizations manage evolving workforce environments and norms.
• Experience connecting individuals to resources quickly in times of crisis.
• Experience assisting individuals through burnout, managing work-life balance, dealing with trauma and/or traumatic events.
• Experience working with lower-income populations who experience challenges such as food insecurity and housing instability.

Schedule

This is an onsite role: Monday 9:00 AM – 9:00 PM, Tuesday–Thursday 11:30 AM – 8:00 PM, Friday 12:00 PM – 5:00 PM in zip code 12010.

Pay

The target salary range for this position is $28–$34/hour. Individual pay may vary based on factors including experience, location, and internal pay equity.