Community Care Advocate

About the role

This is an onsite role: Monday–Friday, 8:30 AM–5:00 PM in zip codes 89119 and 89014.

The Community Care Advocate connects employees to community and company resources to meet social determinants of health and individual needs.

Responsibilities

• Identify and make referrals for work-life, financial & legal, and basic-needs support.
• Link employees to appropriate local and national resources via one-on-one consultation and referral lists (e.g., housing, food, transportation, financial, legal, daily-living, and other work-life support). Provide support throughout applications and follow-ups.
• Work with customer internal care teams on behalf of employees needing emergency funding and resource referrals.
• Offer consultation on navigating mental-health resources (local and national) and available workplace benefits such as onsite Mental Health Coaches, work-life articles, and guidebooks.
• Assist in actively linking employees to appropriate mental-health treatment options (e.g., Spring Health, behavioral health through medical insurance, emergent behavioral-health services, and community resources) and provide support throughout applications and follow-ups.
• Document and track metrics/outcomes including reason for social-work involvement, employee demographics (as available), referrals placed (where, when), and success of referrals (connection rate, outcome).
• Represent Spring Health and help support/reinforce program parameters and goals.
• Communicate with local points of contact and cascade needs to Spring Health partners through routine meetings and touchpoints.
• Submit reporting documentation of all client and organizational activities on a routine and timely basis.
• Proactively develop relationships with key customer contacts and attend customer meetings as requested.
• Proactively promote the Community Care Advocate service offering to employees.

Requirements

• Bachelor’s degree in a related field.
• Experience working with diverse populations and backgrounds within the social-work industry.
• Experience and depth of knowledge connecting individuals to resources locally and outside of local communities.
• Ability to balance the needs of multiple stakeholders.
• Flexibility and creativity when approaching workplace challenges.
• Excellent listening, written, and verbal communication skills.
• Skilled in embracing diversity and inclusion among teams and clients.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: comfortable using various computer platforms and working in a tech-enabled environment.

Preferred Qualifications

• Experience helping organizations manage evolving workforce environments and norms.
• Experience connecting individuals to resources quickly in times of crisis.
• Experience assisting individuals through burnout, managing work-life balance, dealing with trauma and/or traumatic events.
• Experience working with lower-income populations who experience challenges such as food insecurity and housing instability.

Pay

The target salary range for this position is $28–$34 per hour. Individual pay may vary based on experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually to ensure competitive and fair pay.