Community Banker - White Birch

QCR Holdings, Inc. is an equal-opportunity employer that provides reasonable accommodations to qualified individuals with disabilities.

About the role

The Community Banker delivers excellent service while processing banking transactions, answering client inquiries, resolving issues, and promoting the bank’s products and services.

Responsibilities

• Process client transactions (deposits, withdrawals, transfers, loan payments) professionally and efficiently, following established policies and procedures.
• Accept payments for various financial transactions and ensure associated tasks are promptly and accurately processed.
• Complete additional transactions including issuing cashier’s checks, certified checks, EE bonds, and money orders; processing stop payment orders, change orders, and items left for collection; handling night drop and mail deposits.
• Balance cash drawer according to established procedures, reporting and collecting teller cash differences and operating losses.
• Maintain security by following procedures, documenting transactions, and completing IRS forms for large currency transactions to ensure compliance with federal regulations.
• Uphold confidentiality, integrity, and safekeeping of sensitive client information, currency, coin, and negotiable instruments.
• Balance cash vault according to established procedures.
• Process requests for foreign currency transactions.
• Identify potential fraud accounts and take appropriate action to prevent loss.
• Support and assist in balancing the ATM machine securely, timely, and accurately.
• Follow all established procedures to ensure compliance with federal regulations.
• Maintain a basic understanding of products and services and refer clients to appropriate individuals.
• Actively promote banking products and services to the community.
• Answer client questions, address concerns, and provide resolutions.
• Quote client deposit rates as needed.
• Collaborate with team members to ensure a positive banking experience for all clients.
• Comply with all company or regulatory policies, procedures, and requirements.
• Assist with client outreach and demonstrate support for company culture.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Perform additional duties as required to support the company’s mission and vision.

Requirements

• High school diploma or equivalent required.
• Previous banking, client service, or related field experience with cash handling.
• Excellent client service skills.
• Ability to prioritize and execute a variety of tasks simultaneously, often in a demanding environment.
• Strong interpersonal and written communication capabilities.
• Proficiency in data entry using banking software and Microsoft 365 products, with high accuracy and attention to detail.

Working Conditions

• Duties performed in a professional office environment.
• Travel to other bank locations may be required.
• Availability to work on Saturdays.
• Overtime may be required.
• Extended periods of standing and ability to lift fifty pounds.