Community Banker - E 33rd

About the role

The Community Banker is responsible for providing excellent service to clients while processing various banking transactions, including deposits, withdrawals, transfers, and loan payments. The position answers client inquiries, resolves issues, and promotes the bank’s products and services that best meet client needs.

Responsibilities

• Process client transactions professionally and efficiently in accordance with established policies and procedures.
• Accept payments for financial transactions and ensure associated tasks are promptly and accurately processed.
• Complete additional transactions, including but not limited to:
  • Issuing cashier’s checks, certified checks, EE bonds, and money orders.
  • Processing stop payment orders and change orders.
  • Processing and issuing receipts on items left for collection, night drop, and mail deposits.
• Balance cash drawer according to established procedures, with attention to reporting and collection of teller cash differences and operating losses.
• Maintain security by ensuring procedures are followed, transactions are properly documented, and IRS forms for large currency transactions are completed in compliance with federal regulations.
• Uphold confidentiality, integrity, and safekeeping of sensitive client information, currency, coin, and negotiable instruments.
• Balance cash vault according to established procedures.
• Process requests for foreign currency transactions.
• Identify potential fraud accounts and take appropriate action to prevent loss.
• Support and assist in balancing the ATM machine securely, timely, and accurately.
• Follow established procedures to ensure compliance with federal regulations.
• Maintain basic understanding of products and services and refer clients to appropriate individuals.
• Actively promote banking products and services to the community.
• Answer client questions, address concerns, and provide resolutions to inquiries.
• May quote client deposit rates.
• Collaborate with team members to ensure a positive banking experience for all clients.
• Comply with all company or regulatory policies, procedures, and requirements applicable to the position.
• Assist with client outreach and demonstrate support for company culture.
• Foster and preserve a culture of diversity, equity, and inclusion.

Qualifications

• High school diploma or equivalent required.
• Previous banking, client service, or related field with cash handling experience.
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Strong interpersonal and written communication capabilities.
• Capability to perform data entry using banking software and Microsoft 365 products with a high level of accuracy and attention to detail.

Working Conditions

• Duties are performed in a professional office environment.
• Requires travel to other bank locations.
• Availability to work on Saturdays.
• Overtime may be required.
• Extended periods of standing and ability to lift fifty pounds.