Community Association Manager / Portfolio (PAZ92326)

RealManage is a leading national community association management company serving various types of associations. The company is recognized for its growth and commitment to excellence, as evidenced by its inclusion on the Inc. 5000 list and its certification as a Great Place to Work.

About the role

The Community Association Manager (CAM) is responsible for leading the day-to-day operations of a portfolio of community associations. Key duties include:

• Respond promptly to all emails and calls, upholding RealManage guiding principles.
• Build strong relationships with residents, promote clear communication, and foster a collaborative community culture.
• Provide consistent updates on community matters, address escalated homeowner concerns professionally and effectively.
• Oversee the daily operations of a portfolio of community associations, provide strategic and operational guidance to Boards of Directors.
• Serve as a trusted advisor to Boards, assist with contractor selection, insurance coordination, and long-term planning.
• Prepare and manage annual budgets, collaborate with accounting, review, approve, and oversee vendor payments, monitor collections and accounts receivable.
• Manage vendor relationships, oversee community projects, proactively identify opportunities for service and operational improvement.
• Ensure full compliance with governing documents, implement risk management strategies, manage claims, analyze and solve complex issues.
• Lead, mentor, and support staff to foster professional growth and high performance.
• Conduct all duties with the highest level of personal, professional, and ethical integrity.

Essential duties and responsibilities

• Communication & Customer Service: Respond promptly to all emails and calls, build strong relationships with residents, promote clear communication, and foster a collaborative community culture. Provide consistent updates on community matters, address escalated homeowner concerns professionally and effectively.
• Board Relations & Community Leadership: Oversee the daily operations of a portfolio of community associations, provide strategic and operational guidance to Boards of Directors. Serve as a trusted advisor to Boards, assist with contractor selection, insurance coordination, and long-term planning. Develop and execute strategic plans to enhance services, amenities, and operational efficiency. Prepare for and conduct Board and Annual Meetings, produce monthly management reports with actionable insights. Present clear, timely financial and operational reports to Boards and stakeholders.
• Financial Management: Prepare and manage annual budgets, collaborate with accounting, review, approve, and oversee vendor payments, monitor collections and accounts receivable, initiate legal actions when necessary to protect association interests.
• Vendor & Project Management: Manage vendor relationships, oversee community projects, proactively identify opportunities for service and operational improvement.
• Compliance & Risk Management: Ensure full compliance with governing documents, legal regulations, and industry standards. Implement risk management strategies and maintain proper insurance coverage. Manage claims through resolution. Analyze and solve complex issues using sound judgment and effective problem-solving skills.
• Team Leadership & Development: Lead, mentor, and support staff to foster professional growth and high performance. Participate in required team and training meetings to remain informed and up to date.
• Professional Standards & Accountability: Conduct all duties with the highest level of personal, professional, and ethical integrity. Demonstrate sound judgment, accountability, and professionalism in carrying out responsibilities. Complete special projects and additional responsibilities as assigned.

Disclaimer: This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.