Community Association Manager / Portfolio (MAZ7292026)

About the Company

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states and Washington DC. We serve a diverse client base, including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Ranked #3 out of 5,000+ firms in the community management industry, RealManage delivers exceptional solutions at competitive prices using cutting-edge cloud-based technologies and mobile apps.

Our mission is to offer comprehensive and innovative solutions that surpass customer expectations, prioritizing transparency and visibility in all client interactions. We foster a workplace culture that promotes professionalism, growth, and diversity while maintaining financial strength and driving continual innovation. RealManage is a values-based company guided by the principles of Integrity, Respect, Selflessness, Personal Relationships, and Always Improving.

RealManage has earned the Certified™ recognition from Great Place to Work®, reflecting our commitment to a supportive and thriving work environment where employees are valued as part of the family.

About the Role

As a community association manager (CAM), you will serve as the primary representative of RealManage, overseeing the day-to-day operations of a portfolio of community associations. This role ensures the delivery of professional services and an outstanding customer experience while upholding the company’s service level agreement and guiding principles.

Responsibilities

• Serve as a professional advisor to the board of directors for each assigned community.
• Acquire and maintain up-to-date knowledge of state and regulatory statutes, as well as the community's documents, policies, and procedures.
• Provide weekly updates and ongoing reporting to the board on collections, ACC requests, compliance, service requests, and work order activities.
• Conduct board or annual meetings and create monthly management reports, offering clear insights into community amenities, progress on key initiatives, and concise recommendations.
• Assist the board in selecting contractors and insurance carriers to safeguard the community.
• Manage vendor relationships, oversee the bid process, and ensure contract compliance.
• Approve payments to vendors providing services to the community association.
• Develop and submit comprehensive and accurate annual budgets, meeting all deadlines and demonstrating thorough analysis aligned with association goals.
• Collaborate with the accounting team to maintain accurate finances, variance reports, and invoice processing, including monitoring aging reports for timely legal action.
• Build positive relationships with residents to ensure high-level service, timely resolution of concerns, effective communication, and continuous improvement in community services.
• Regularly attend required monthly manager’s and training meetings.
• Conduct all business with the highest standards of personal, professional, and ethical conduct.
• Demonstrate exceptional analytical skills to address a variety of situations effectively.
• Perform other related tasks contributing to the overall success of community association management.

This description is not exhaustive; responsibilities may evolve based on community needs. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

RealManage seeks versatile, energetic, and friendly full-time portfolio community association managers who take pride in achieving excellence for their assigned communities.