Community Association Manager / Portfolio (SATX71326)

About the role

The Community Association Manager (CAM) is the key ambassador and face of RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. In this vital role, the CAM ensures professional, timely, and top-tier service that aligns with RealManage's core values, service level agreements, and guiding principles.

Responsibilities

• Respond promptly to all emails and calls—within 24 hours—while upholding RealManage's guiding principles.
• Oversee the daily operations of a portfolio of community associations, providing strategic and operational guidance to Boards of Directors.
• Serve as a trusted advisor to Boards, assisting with contractor selection, insurance coordination, and long-term planning.
• Lead, mentor, and support staff to foster professional growth and high performance.
• Build strong relationships with residents, promote clear communication and a collaborative community culture.
• Develop and execute strategic plans to enhance services, amenities, and operational efficiency.
• Ensure full compliance with governing documents, legal regulations, and industry standards.
• Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
• Review, approve, and oversee vendor payments in coordination with community budgets.
• Prepare and manage annual budgets for multiple communities, ensuring accuracy and alignment with Board objectives.
• Collaborate with accounting on financial performance, including invoice processing, cash flow management, and variance analysis.
• Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests.
• Prepare clear, timely financial and operational reports to Boards and stakeholders.
• Present consistent updates on community matters—such as collections, compliance, service requests, and work orders.
• Oversee community projects (repairs, maintenance, improvements), ensuring quality, timeliness, and budget adherence.
• Implement risk management strategies and maintain proper insurance coverage; manage claims to resolution.
• Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
• Address escalated homeowner concerns professionally and effectively.
• Proactively identify opportunities for service and operational improvement.
• Participate in required team and training meetings to stay informed and up to date.
• Conduct all duties with the highest level of personal, professional, and ethical integrity.
• Analyze and navigate complex issues with sound judgment and problem-solving skills.

Requirements

Essential qualifications include:

• A minimum of 3 years of experience in community association management or related field.
• A bachelor's degree in a relevant field such as business administration, real estate, or a related discipline.
• Experience working with boards of directors and understanding their needs and perspectives.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Proficiency in Microsoft Office Suite and other relevant software.
• Knowledge of community association laws and regulations.
• Experience with budgeting, financial management, and contract negotiations.
• Excellent problem-solving and decision-making abilities.

Qualifications

Preferred qualifications include:

• Experience managing large-scale community associations.
• Leadership experience in a supervisory capacity.
• Background in property management or construction.
• Knowledge of community association management software.
• Experience with risk management and insurance.

Skills

Key skills required for this role include:

• Exceptional written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Highly organized and detail-oriented.
• Ability to handle sensitive and confidential information with discretion.
• Strong negotiation and conflict resolution skills.
• Ability to work flexible hours, including evenings and weekends.

Benefits

RealManage offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.

• Pay

  Competitive salary commensurate with experience and qualifications.

  Schedule

  Full-time position with flexible scheduling to accommodate community needs.