Community Association Manager (onsite)

About the Role

Leland Management is seeking an onsite Community Association Manager for one of our communities in the Clermont, FL area. The position is full-time (Monday thru Friday from 8:30am to 5:30pm with occasional weekends and evenings) with a competitive salary and excellent benefits.

Responsibilities

• Manage the day-to-day implementation of procedures and programs to ensure well-managed and maintained property
• Conduct site inspections and covenant enforcement
• Assist boards with day-to-day aspects of managing an association
• Prepare for and conduct association meetings
• Review financial reports and prepare budgets
• Manage projects, prepare service bids, and oversee contractors
• Solicit bids, provide comparisons, and monitor all maintenance programs relating to the property and aesthetic appearance
• Build strong relationships with vendors
• Serve as the sole and ultimate liaison for all resolutions of the property, utilizing sound business judgment to resolve issues and conflicts
• Manage individual account information with utmost confidentiality
• Communicate professionally both orally and in writing
• Develop and monitor property budgets on a timely basis that supports the financial expectations of the Board and Association
• Coordinate, negotiate, and issue vendor contracts for property services in accordance with the management agreement
• Prepare a monthly board package consisting of a management report outlining actions required, proposals, correspondence, and financial reporting
• Daily use of company software (Caliber), Microsoft Teams, Word and Excel for communication, organization, and detailed follow-through

Requirements

• Must be a Florida Licensed Community Association Manager
• 2+ years' work experience in Association Management with prior people and project management experience with condominiums, apartments, hotels, time-shares, developer, townhomes, or homeowner's associations
• Strong working knowledge of Florida Statute 718 (Condominium Law), including compliance, governance, and operational requirements for condominium associations
• Knowledgeable with Florida Statutes and proficient with understanding and executing the requirements of the governing documents of an association
• Computer skills in Microsoft Office (Word, Excel, and Outlook)
• Experience in an environment requiring high levels of customer service
• Highly motivated and confident professional
• Excellent written and verbal communication skills
• Detail oriented
• Proven leadership and problem solving skills
• Competent in Excel, Word, Outlook and experience with financial reports and budgets
• Ability to work with a team

Preferred Qualifications

• Experience with Association Software such as Caliber
• Experience managing RV resorts or lifestyle-driven residential communities
• Knowledge of hospitality or resort operations, with an emphasis on resident and guest experience, amenity management, and service standards

Benefits

• Competitive salary
• 401k
• Mileage reimbursement
• Monthly cell phone allowance
• Health insurance
• Dental, vision, and supplemental insurance
• Generous paid time off
• Company paid holidays
• Supportive and flexible work environment
• Industry leading software (Caliber) and laptop
• Ongoing training and support, including top quality personnel to assist and emphasize timely follow-through and communication
• Support staff includes HR, Accounting Manager(s), Resident Support, IT, Web Team and annual 3-Day Corporate Training