Community Manager

The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners, dedicated to building and sustaining strong communities where people of all incomes can achieve their full potential.

About the role

We are seeking a Community Manager for a new development in the Mapleton Fall Creek neighborhood of Indianapolis. This role will oversee all phases of community operations and on-site team performance, including the lease-up of units coming online in late August/early September. The Community Manager will manage the company’s objectives and property operating budget, with primary goals of increasing cash flow, balancing the budget, maintaining the physical asset, and providing a quality living environment with superior customer service for residents.

This position requires on-site presence 5 days per week and involves establishing and maintaining a positive, productive working relationship with the property’s team members, ensuring adherence to TCB’s Mission Statement, policies, and procedures, and compliance with regulatory requirements.

Responsibilities

• Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking.
• Monitor revenue transactions, rent collection, nonpayment of rent processes, collection agency follow-up, and reporting.
• Oversee leasing procedures and ensure compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements.
• Approve and submit employee time sheets and enact cost control measures as needed.
• Maintain property curb appeal, conduct annual apartment inspections, prepare market-ready units, and ensure safety and preventive maintenance.
• Prepare for local, state, or federal audits or inspections, monitor the work order system, and document incidents for risk management.
• Provide outstanding customer service to residents, distribute timely communications, and follow up on service requests, complaints, or policy violations.
• Work closely with Community Life staff and resident associations to provide and advertise activities and services, fostering a sense of community and well-being.
• Monitor and assist in successful lease-ups (100%) by target deadlines, including team accountability, file processing, leasing reporting, and training.
• Recruit, train, coach, manage, and motivate team members, providing evaluations and recommendations to HR.
• Participate in corporate committees, attend trainings, seminars, and conferences, and be available for emergencies, on-call duties, resident functions, and weekends as needed.
• Maintain a strong understanding of all affordable programs applicable to the community managed.

Requirements

• BA/BS degree and 5+ years of progressive experience in Residential Property Management, Hotel, Hospitality, or Retail Management, with at least 2 years in a supervisory or management role.
• Industry designations such as COS, LIHTC, ARM®, CPMC®, etc., preferred.
• Excellent budget and financial management skills.
• Strong leasing skills in affordable housing, preferably with knowledge of regulatory programs, policies, and Federal Housing Laws, including Low-Income Housing Tax Credit (LIHTC), Indiana Housing Authority, and Indiana Housing and Community Development Authority programs.
• Proficiency in Microsoft Word, Excel, Outlook, and Yardi or other industry software.
• Excellent verbal and written communication skills.
• Knowledge of Federal Fair Housing Laws & Guidelines is a plus.
• Demonstrated customer service skills and ability to build relationships.
• Ability to speak a second language is a plus.
• Leadership skills and understanding of effective management of personal development for employees.

Skills

• Budget and financial management
• Leasing and affordable housing compliance
• Relationship building and customer service
• Marketing and community outreach
• Regulatory knowledge (LIHTC, IHCDA, etc.)
• Microsoft Office and property management software (e.g., Yardi)
• Verbal and written communication
• Leadership and team management

Physical Demands & Work Environment

• Ability to move around the building or site and lift up to 50 pounds.
• Ability to work in outdoor conditions.
• Some local travel may be required.
• Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Medical, dental, and vision insurance
• 12 paid holidays and tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company-paid life and disability insurance
• 403(b) retirement plan with company match
• Tax-advantaged accounts: commuter/parking, medical & dependent care FSA
• Hospital and critical illness insurance
• Confidential, 24/7 Employee Assistance Program

Pay

$57,000–$62,000 salary with a $2,000 sign-on bonus.