COMMUNITY ASSOCIATION MANAGER II

About the role

The Management Trust is a community association management company that believes effective management anticipates clients’ needs. As a 100% employee‑owned firm, it encourages employee owners to help define best practices. The Community Association Manager is responsible for managing the operations, maintenance, and oversight of designated Homeowner Associations, acting as a proactive leader with Boards of Directors, maintaining trust with clients, and supporting satisfaction and retention through timely follow‑through of client tasks.

Responsibilities

• Manage a portfolio of assigned communities that may include single family, townhomes, condominiums, or commercial/industrial complexes.
• Coordinate with multiple support teams to oversee tasks and ensure Association deliverables are met timely.
• Be accountable to client requests, maintain visibility and communication with internal and external partners to meet Board‑established goals for relevance, budget, and quality of service.
• Guide, assist, and recommend actions for Board members using Leadership Management (proactive planning).
• Manage proactive planning, large‑scale projects, and legal deadlines for the Association; serve as primary point of contact for the Board and Committees.
• Perform periodic physical site inspections or visits to oversee projects, condition of common areas, or membership compliance with use restrictions and operating rules.
• Carry out Board policies and directives per contractual terms and communicate updates to support teams.
• Maintain current knowledge of governing documents, state regulations, and local ordinances for each assigned community.
• Oversee the condition and recurring maintenance of physical property per contractual terms.
• Direct and oversee support team tasks to compile and prepare information for Board and Annual Membership meetings (Managers Report, agenda, minutes, executive session items, architectural items, bank signature cards, ballots, violation/work order reports, etc.).
• Attend Board and committee meetings as needed.
• Ensure all Association deadlines for maintenance and legal obligations are met.
• Review community history, reports, and documentation to prepare annual draft budget information.
• Review and code invoices for payment, monitor cash and reserve accounts for cash flow planning, issue check requests for reimbursement/expenses, review budget and financial reports for reclassification, and work with accounting staff to address Board questions.
• Assist Association committees, volunteers, and/or vendors to obtain bids for projects and coordinate inspection and preparation of reserve study updates.
• Perform other duties and special projects as assigned.

Requirements

Special Position Requirements: Must have reliable transportation for site visits and be available for evenings and occasional weekend meetings; must possess and maintain a valid driver’s license and vehicle insurance per Company policy; must be able to drive in the dark if required. Essential Functions: Use standard office equipment (computer, web‑based applications, smartphone, tablet, copier/scanner, etc.); ability to walk up to 4 hours at a time for site visits and meetings; ability to remain stationary for periods; ability to lift up to 25 pounds; travel to and from offsite locations.

Qualifications

• High School Diploma (or equivalent)
• At least 1 year of experience as a Community Manager handling the duties and responsibilities outlined above
• May require industry certifications or licensing (state dependent)
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Strong leadership abilities and comfort with public speaking (small and large groups)
• Ability to meet deadlines and address time‑sensitive issues
• Ability to manage workflow amid shifting priorities
• Willing to learn Company processes and procedures, and to learn/use proprietary software
• Ability to work independently with little oversight, while being accountable to Division Leadership for results
• Demonstrate a positive attitude and ownership mentality
• Strong problem‑solving skills and ability to utilize resources to bring solutions to client challenges
• Strong written and verbal communication skills
• Ability to delegate to internal support team members while maintaining accountability for the end result
• Ability to provide conflict resolution for personality challenges with Board members or homeowners in a calm manner

Pay

Salary: $80,168.40‑$82,000.00 per annum (DOE).

Schedule

Monday‑Friday approximately 8:00 am‑5:00 pm, with occasional long hours and weekend work as needed.