Community Association Manager (CAM)

Employment Type: Full-Time
Work Arrangement: On-Site
Salary: $68,000 - $78,500
CAM License Required

About the Role

The Community Association Manager (CAM) is responsible for the day-to-day management and operational oversight of the assigned community association on behalf of Avari Management. This position serves as a primary point of contact for the Association's Board of Directors, homeowners, vendors, and community stakeholders while ensuring consistent execution of Association priorities, governing documents, established policies, and Avari Management standards. The CAM is a highly visible, on-site leadership position requiring exceptional professionalism, responsiveness, sound judgment, organization, and follow-through. Success requires the ability to build trusted relationships while balancing homeowner needs, Board expectations, vendor performance, property operations, and competing priorities.

Responsibilities

Association & Board Management

• Serve as the primary day-to-day management contact for the Association and Board of Directors.
• Build trusted, professional relationships with Board members, homeowners, vendors, and community stakeholders.
• Partner with the Board to understand priorities and execute approved initiatives and operational expectations.
• Prepare for and attend Board meetings and provide timely updates regarding operations, projects, vendor activity, homeowner concerns, and outstanding action items.
• Track commitments and Board-directed action items through completion.
• Support preparation and coordination of the Association's Annual Meeting.
• Maintain working knowledge of the Association's governing documents, policies, procedures, contracts, and community standards.

Homeowner & Community Relations

• Deliver responsive, professional service to homeowners and community members.
• Address questions, concerns, and escalations with professionalism, empathy, sound judgment, and appropriate urgency.
• Proactively communicate when issues cannot be immediately resolved and establish clear expectations regarding next steps.
• Navigate challenging conversations while maintaining appropriate professional boundaries.
• Identify recurring homeowner concerns and operational trends and escalate significant issues appropriately.
• Build trust through transparency, accountability, consistency, and follow-through.

Property & Operational Management

• Maintain an active on-site presence and strong awareness of overall community conditions and operational needs.
• Routinely assess common areas and community operations for maintenance, appearance, safety, vendor, and service concerns.
• Coordinate maintenance, repairs, landscaping, vendors, and other community services as appropriate.
• Prioritize issues according to urgency, resident impact, property condition, and operational risk.
• Ensure identified concerns are appropriately documented, assigned, communicated, and followed through to resolution.
• Identify opportunities to improve service, processes, communication, and operational efficiency.

Vendor & Project Management

• Develop and maintain effective relationships with vendors and service providers.
• Coordinate vendor scheduling, property access, project execution, and service delivery.
• Monitor quality and completion of vendor work and hold service providers accountable to established expectations.
• Coordinate proposals, estimates, documentation, and other information necessary to support Association decisions.
• Escalate significant performance, service, cost, or quality concerns appropriately.

Administrative & Financial Responsibilities

• Maintain accurate and organized Association records, correspondence, meeting documentation, contracts, work orders, and related information.
• Support budgeting, invoice review, expense monitoring, and Association financial processes within the scope of the position.
• Communicate potential financial, operational, vendor, or property concerns to appropriate leadership.
• Maintain appropriate confidentiality regarding homeowner, employee, financial, and Association information.
• Complete required administrative responsibilities accurately and within established timelines.

Leadership & Avari Standards

• Demonstrate ownership and accountability by identifying problems, taking appropriate action, and following issues through resolution.
• Lead by example and contribute to a culture of professionalism, trust, collaboration, and accountability.
• Build buy-in by communicating the purpose behind operational changes, expectations, and processes.
• Adapt effectively as business needs, priorities, and procedures evolve.
• Communicate disagreements or concerns professionally and through appropriate channels while supporting established decisions.
• Maintain healthy professional boundaries with homeowners, Board members, vendors, peers, and leadership.
• Accept feedback, demonstrate self-awareness, and take accountability when expectations are missed.
• Escalate significant operational, financial, compliance, safety, or stakeholder concerns appropriately.
• Perform other duties as assigned.

Requirements

• Reliable transportation.
• Reliable internet connection meeting Avari Management's minimum business requirements (minimum 50 Mbps).
• Ability to work consistently from the assigned on-site location.
• Ability to use a computer, smartphone, email, Microsoft applications, virtual meeting platforms, and applicable property/community management systems.
• Ability to attend required Board and Association meetings, including occasional meetings outside standard business hours.

Qualifications

• Prior experience in community association management, HOA/condominium management, property management, hospitality, facilities management, or a related operational environment preferred.
• Experience working with Boards, homeowners, clients, residents, or other high-touch stakeholders strongly preferred.
• Strong written and verbal communication skills.
• Exceptional attention to detail, organization, and follow-through.
• Strong problem-solving and conflict-resolution skills.
• Ability to prioritize multiple competing and time-sensitive responsibilities.
• Demonstrated professionalism and sound judgment.
• Experience coordinating vendors, contractors, maintenance, or property projects preferred.
• Basic understanding of budgeting, invoices, contracts, and financial processes.
• Strong technology skills with the ability to learn new platforms and systems.
• Applicable Community Association Management license or credential required where mandated by state or local law; industry certifications preferred where applicable.

Skills

• Customer & Homeowner Focus: Builds trust through responsive communication, professionalism, empathy, and consistent follow-through.
• Ownership & Accountability: Takes responsibility for outcomes, identifies problems proactively, and follows commitments through completion.
• Functional Excellence: Maintains high standards for accuracy, property operations, documentation, communication, and service delivery.
• Managing Change & Creating Buy-In: Adapts to changing priorities and evolving processes while helping others understand the purpose behind changes.
• Drive for Results: Demonstrates urgency, prioritizes effectively, removes barriers, and remains focused on delivering results.
• Trust & Professionalism: Communicates candidly and respectfully, demonstrates sound judgment, and maintains appropriate professional boundaries.

Schedule

This is a fully on-site position with a fixed schedule of Monday through Friday, 9:00 a.m. to 5:00 p.m. CST. Attendance at Board meetings is required, with occasional meetings extending beyond regular business hours. Attendance at the Association's Annual Meeting, held annually on the first weekend of November, is also required.