Community Association Manager

Overview

The Community Association Manager (CAM)/Account Manager role within Amelia Island Management is responsible for creating a positive day-to-day experience for all AIM customers and employees by delivering effective Account Management services that support the success of assigned homeowner and condominium associations.

Essential Functions

• Inspections, documentation, communications, and coordination:
  • Inspect assigned associations daily/weekly/monthly
  • Ensure all association contracts are current and up to date
  • Ensure full understanding of management agreement on each assigned association
  • Contact Presidents or Board Members of assigned associations, at least weekly
  • Field telephone calls from owners, guests and presidents
  • Field calls from insurance agents and real estate agents
  • Interface with State and County Boards and Inspectors for associations
  • Interface with contractors and consultants daily
  • Cookordinate activities of contractors
• Contractor relations, Financial Reporting, Association Support:
  • Assist in maintaining files on contractors and update information as needed
  • Verify invoices from contractors for payment
  • Resolve issues between contractors and associations
  • Input on annual budgets for assigned associations
  • Review monthly income and expense budgets
  • Prepare long range plans for improvements of associations
  • Monitor and coordinate refurbishment projects for assigned associations
  • Interface with owners, guests and Rental Properties regarding leaks and other owner challenges
  • Provide digital imagery support for all associations
  • Respond to emergencies 24/7

General Duties and Training

• Perform “Manager on Duty” functions for all associations periodically
• Fulfill State requirements for continuing CAM training bi-annually
• Participate in Home Team and Company training Meetings
• Contact assigned Presidents and Board Members – weekly
• Omni Service Tradition - monthly
• Meet with contractors/owners – as required
• Participate in committee meetings of associations – as required
• Attend Board of Directors meetings – as required

Tools & Equipment/Licenses

• Must have, or be able to obtain, a Community Association Managers license in accordance with Florida Statute 468
• Computer; copier; fax; tape recorder; Florida driver’s license and reliable transportation

Working Environment/Required Skills

• Extensive computer skills, including proficiency in Microsoft Outlook, Word, Excel and Power Point and Enumerate software
• Strong interpersonal and customer service skills
• Strong organizational skills
• Ability to work without supervision and to multi-task
• High School Diploma, some College preferred
• Minimum of Five years of Customer Service preferably in a Professional Services environment
• Clear, concise written and verbal communications skills
• Ability to lead and motivate contractors to achieve goals
• Ability to coach and counsel contractors
• Ability to deal with public on a daily basis

Physical Job Requirements (for Essential Functions Only)

• Must be ambulatory
• be able to: climb stairs, sit or stand for long periods of time
• Push, occasionally pull or lift 25 to 30 lbs
• Must have full range of motion of both arms and hands
• Must be able to see and hear
• Good health; ability to extend office work to outdoor property inspections and construction site monitoring, inspect stairwells to include multi story buildings

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer