Community Association Manager

About the role

The Dartmouth Group, an Associa company, is hiring a Community Association Manager to oversee a portfolio of assigned HOA and condominium communities based at the corporate office in Lexington, MA.

Responsibilities

• Research and respond to inquires by phone, email, and in-person.
• Conduct community walk-throughs and site inspections.
• Meet and greet homeowners, visitors, contractors, and vendors.
• Source maintenance vendors; negotiate vendor contracts; schedule and coordinate vendors onsite.
• Update homeowners on community news and events, maintenance projects, and HOA violation notices by email, mass email, letters, and flyers.
• Review financials, create and manage budgets.
• Schedule and facilitate monthly, quarterly, and yearly board meetings.
• Cookarchitectural review requests.
• Other projects as assigned.

Requirements

• A high school diploma or GED equivalent and valid driver's license are required.
• 2+ years of experience in community association or residential management.
• Willingness to obtain and maintain CMCA within the first year of employment, company paid.
• Professional communication skills (written and spoken) and knowledge of conflict resolution techniques.
• Customer service minded, team oriented, and a proactive communication style.
• Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively.
• Organized with attention to detail, takes ownership and initiative, self-directed, and strong follow-up skills.

Pay

$80K-$90K annually.

Schedule

Full-time position based at the corporate office in Lexington, MA.

Benefits

Equal opportunity employer.